Support Hub Officer

2 weeks ago


Victoria, United Kingdom Haig Housing Full time

**Job details**

Role: Support Hub Officer
Department: Property Services
Term: Permanent
Location: Hybrid - office based 2 days a week (Mountbarrow House, SW1W 9RB, Victoria) and flexibility to work from home.

**Salary**: Highly competitive dependent on experience

**About the job**

property maintenance enquiries and raise pre
- and post-inspections.
- Ensure that the Trust repairs service is customer focussed and the tenants are kept informed at all stages of the maintenance activity.
- Provide clerical and administrative support to other members/teams of the Property Services Department.
- Ensure that data (i.e. asset, budgetary and performance related data) is accurately recorded and reported, and that corrective action is initiated in areas of own responsibility.
- Assist in relation to all property maintenance activities to achieve compliance with all the relevant H&S and Building Safety regulations.
- Ensure that Compliance data/information are regularly audited and kept up to date and entered onto the relevant IT system.
- Provide support in processing invoices as required.
- To record and process all incoming and outgoing electronic and paper correspondence (external and internal).
- Carry out and record customer satisfaction surveys.
- Work collaboratively with internal and external stakeholders to ensure delivering high standard services.
- Carry out initial investigation and wherever possible resolve complaints before they escalate further.
- Undertake any other duties commensurate with the salary of the role.

**Person Specification**

Qualifications/Education - Essential
- IT literate in Microsoft Office and Outlook

Qualifications/Education - Desirable
- Minimum of five years’ experience in a similar role

Knowledge, Skills & Experience - Essential
- Excellent time management and organisation skills
- Experience in managing complaint and challenging situations
- Customer focused, good communicator with excellent problem solving skills
- Evidence of managing risk efficiently and understanding how to manage the Trust priorities based on risk.
- Proven knowledge and experience in diagnosing day to day repair requests
- Experience in dealing with tenants and contractors

Knowledge, Skills & Experience - Desirable
- Evidence of delivering value for money

Personal Qualities - Essential
- Dynamic, flexible and innovative, leads change using best practice from other sectors
- Team player who works efficiently with other stakeholders
- Self-motivated, unafraid to challenge and be challenged, lives organisational values
- Able to build relationships, trust & credibility with diverse audiences
- A problem solver, with clear evidence of a proactive, collaborative & agile mindset

Personal Qualities - Desirable
- Clear identification with charitable purpose and tireless working for beneficiaries

**How to apply**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Victoria

Reference ID: HHT-24012025SHO


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