Support Hub Officer
2 weeks ago
**Job details**
Role: Support Hub Officer
Department: Property Services
Term: Permanent
Location: Hybrid - office based 2 days a week (Mountbarrow House, SW1W 9RB, Victoria) and flexibility to work from home.
**Salary**: Highly competitive dependent on experience
**About the job**
property maintenance enquiries and raise pre
- and post-inspections.
- Ensure that the Trust repairs service is customer focussed and the tenants are kept informed at all stages of the maintenance activity.
- Provide clerical and administrative support to other members/teams of the Property Services Department.
- Ensure that data (i.e. asset, budgetary and performance related data) is accurately recorded and reported, and that corrective action is initiated in areas of own responsibility.
- Assist in relation to all property maintenance activities to achieve compliance with all the relevant H&S and Building Safety regulations.
- Ensure that Compliance data/information are regularly audited and kept up to date and entered onto the relevant IT system.
- Provide support in processing invoices as required.
- To record and process all incoming and outgoing electronic and paper correspondence (external and internal).
- Carry out and record customer satisfaction surveys.
- Work collaboratively with internal and external stakeholders to ensure delivering high standard services.
- Carry out initial investigation and wherever possible resolve complaints before they escalate further.
- Undertake any other duties commensurate with the salary of the role.
**Person Specification**
Qualifications/Education - Essential
- IT literate in Microsoft Office and Outlook
Qualifications/Education - Desirable
- Minimum of five years’ experience in a similar role
Knowledge, Skills & Experience - Essential
- Excellent time management and organisation skills
- Experience in managing complaint and challenging situations
- Customer focused, good communicator with excellent problem solving skills
- Evidence of managing risk efficiently and understanding how to manage the Trust priorities based on risk.
- Proven knowledge and experience in diagnosing day to day repair requests
- Experience in dealing with tenants and contractors
Knowledge, Skills & Experience - Desirable
- Evidence of delivering value for money
Personal Qualities - Essential
- Dynamic, flexible and innovative, leads change using best practice from other sectors
- Team player who works efficiently with other stakeholders
- Self-motivated, unafraid to challenge and be challenged, lives organisational values
- Able to build relationships, trust & credibility with diverse audiences
- A problem solver, with clear evidence of a proactive, collaborative & agile mindset
Personal Qualities - Desirable
- Clear identification with charitable purpose and tireless working for beneficiaries
**How to apply**
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Victoria
Reference ID: HHT-24012025SHO
-
Support Hub Officer
2 days ago
Victoria, United Kingdom Haig Housing Full time**Job details** Role: Support Hub Officer Department: Property Services Term: Permanent Location: Hybrid - office based 2 days a week (Mountbarrow House, SW1W 9RB, Victoria) and flexibility to work from home. **Salary**: Highly competitive dependent on experienceAbout the job property maintenance enquiries and raise pre - and post-inspections. - Ensure...
-
Community Hub Helper
2 days ago
Victoria, United Kingdom Barnardo's Full timeBarnardo’s is committed to providing ‘Better Outcomes for More Children’. Our children’s services volunteers help the charity to deliver essential services in local communities, providing support to over 300,000 children, young people and their families. This role provides a great opportunity to join our fantastic children’s services and help make...
-
Facilities Support Officer
2 days ago
Victoria, United Kingdom Department of Education Full timeThe VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian students birth to 18 years. An exciting opportunity exists to join the Assessment and Reporting Division in the Centre Management Unit for a fixed...
-
Volunteer Support Officer
2 weeks ago
Victoria, United Kingdom Victoria State Emergency Service Full time £70,000 - £90,000 per year$79,122 to $87, % SuperOngoing - Full TimeOut of hours work including weekends and travel will be required to provide assistance to volunteer units during scheduled training, unit meetings and other unit or regional activities.ROLE SUMMARY:The Volunteer Support Officer is an integral role within the Unit Support Team, responsible for specialised and dynamic...
-
Office Cleaner
3 days ago
Victoria, Greater London, United Kingdom Meridian Business Support Full timeMeridian requires an office cleaner for a new office space in London - nearest tube station London Victoria Start ASAP x1 evening cleaner from 5pm - 9pm Monday to Friday £13.68 per hour (inclusive of holiday pay) We require the cleaners for the next 2 weeks. This is an exciting prospect with a prestigious market-leading client. We are looking...
-
Senior Implementation Officer
2 weeks ago
Victoria, United Kingdom Department of Education Full time**About the Role** The purpose of the Senior Implementation Officer role is to support regional school improvement leadership teams to coordinate the implementation of school improvement initiatives within the region. As part of this role, the Senior Implementation Officer will liaise with manager within the School Performance Division as well as central...
-
Fundraising Officer
1 week ago
Victoria, United Kingdom Haig Housing Full time**Help us support Veterans and make a difference!** About Us: Haig Housing is a Veterans’ housing charity with some 1,500 properties in small estates throughout the UK providing a range of affordable, quality housing for ex-Service people and their families. We put our beneficiaries and staff at the centre of everything we do. About the role: Our Haig...
-
Research Programme Officer
1 week ago
Victoria, United Kingdom LGC Limited Full timeThe Vaccine Innovation Pathway for clinical trials is a programme of work focused on improving study set up and delivery processes for vaccine clinical trials. This is building on the learnings from the pandemic to improve how vaccine research is delivered in the NHS and care system and to make the UK the best global destination for vaccine clinical...
-
Finance & Membership Officer
2 weeks ago
Victoria, United Kingdom Furniture History Society Full timeJob description The Furniture History Society (the “Society”) is seeking a Finance & Membership Officer (the “Finance Officer”) to manage its finances and membership. The workload is split approximately 50/50 between finance and membership. The post is part-time, paid and you will work from home. **Background** The Society is a membership...
-
Security Officer
2 days ago
Victoria, United Kingdom Ward Security Ltd Full time**Belgrave House - Corporate Security Officer** If you are looking for a new challenge and work in the security industry, then we would love to hear from you. The position requires you to have a high level of self-presentation, customer service & communication skills are essential along with a positive/helpful attitude. **Position**: Corporate Security...