Post Office Counter Clerk

1 week ago

Bridgwater, United Kingdom Interim Enterprise Ltd Full time

**Post Office Counter Clerk Job Summary**

The Post Office Counter Clerk oversees the daily operations of a post office, ensuring efficient service, maintaining records, and ensuring compliance with postal regulations. This role requires strong leadership, organizational skills, and a focus on customer service.

**Key Responsibilities**

**Operations Management**

Oversee daily operations, ensuring timely mail processing and delivery.
- Optimize workflow processes for efficiency.
- Ensure necessary supplies and equipment are available.

**Customer Service**

Ensure high levels of customer satisfaction.
- Resolve customer complaints and inquiries promptly.
- Implement and monitor customer service initiatives.

**Financial Management**

Monitor and manage the post office budget and expenses.
- Conduct regular audits and ensure accurate financial reporting.
- Handle cash transactions and ensure fund security.

**Compliance and Security**

Ensure compliance with postal regulations and policies.
- Maintain the security of the premises and safeguard mail and assets.
- Implement safety protocols to protect employees and customers.

**Community Engagement**

Represent the post office in the community.
- Build relationships with local businesses and stakeholders.
- Promote postal services to increase engagement and sales.

**Qualifications**

**Education**: Bachelor’s degree in a related field preferred.

**Experience**: 3-5 years in postal operations or retail management

**Skills**:
Strong leadership and team management.
- Excellent organizational and multitasking abilities.
- Proficient in financial management and budgeting.
- Effective communication and interpersonal skills.

**Knowledge**:
Understanding of postal regulations and procedures.
- Knowledge of safety and security protocols.

**Physical Requirements**

Ability to lift and move packages up to [weight] lbs.
- Ability to stand for extended periods and perform repetitive tasks.
- Capability to work in varying environmental conditions.

**How to Apply**

Pay: £11.44 per hour

Expected hours: 15 - 20 per week

Additional pay:

- Bonus scheme
- Commission pay

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Post Office Counter Clerk Bridgewater
Expected start date: 28/12/2024

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