Performance Improvement Co-ordinator- London Puddle

Performance Improvement Co-ordinator
- London Puddle Dock

**Location**:
Blackfriars, GB

**Department Name**:
Southern Region (Joint Performance Team)

**About Network Rail**:
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. **Watch our video to find out more**

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

**Brief Description**:

- Do you care about train services running on time?
- Would you like to work for a company that prides itself on the flexibility, safety and health & wellbeing of its employees? If so, then the below could be for you

We are looking for a driven, energetic and collaborative individual to join the South Eastern/Kent Joint Performance Team (JPT) based within the Southern Region at Puddle Dock. You will work with responsible managers and other key stakeholders within Network Rail, Train and Freight Operators, and relevant industry partners such as British Transport Police.

In this role you will co-ordinate and assist with delivery of performance improvement projects, working with local teams to identify opportunities, risks and to develop business cases. You will show a willingness to engage with key stakeholders at all levels of the businesses, and support with identifying, sharing and implementing good practice. You will represent the JPT at performance incident reviews and be comfortable presenting key information at meetings. You will at all times aim to support delivery of improved on time train performance.

Within the JPT we see members of the team as individuals and believe that diversity is key to lead an effective team. We actively support a good work/life balance to help get the best out of our people and are supportive of flexible/hybrid working.

We continuously look to develop our people, through formal training programmes, online learning tools or via less formal ‘on the job’ learning. We want to give our people the skills, trust and confidence they need to allow them autonomy in their role.

**About the role (External)**:
**Key Accountabilities**:
1. Implement company procedures for all aspects of performance improvement management including FRA, JPIP and the Control Period.

2. Co-ordinate and deliver, as appropriate, performance improvement plans for the route/area, focusing on projects with the best return for Network Rail and the industry, based in the outputs of the route analysis team.

3. Liaise with delivery units for performance improvement projects within the route/area and work with the local team to mitigate risk during delivery of projects.

4. Produce well-researched, highly numerate analysis of business cases for performance improvements.

5. Act as the single point of contact for performance related projects within the route / area during their implementation.

6. Support the routes and operators in effective sharing of best practice and cross learning processes

7. Monitor and report the progress and effectiveness of all performance improvement initiatives within the relevant performance tracking system, ensuring all stakeholder performance review meetings are held.

8. Liaise with the route teams to document the mitigation actions from Significant Performance Incident Reviews (SPIRs) and lead the implementation of these actions to prevent future reoccurrence.

**Job Skills, Experience and Qualifications**:
Essential
- Project management skills
- Able to demonstrate effective communication skills
- Understand investment regulations and budgetary systems
- Influencing skills
- Business and safety case preparation

Desirable
- 6 sigma green belt