Cleaning Operative

About The Role***

**Overall Purpose of the role**

Interacting with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Providing a safe and welcoming environment for all visitors, ensuring all areas of the back of house are clean, free from hazards.

**You will be working on a variable shift rota, 5 days over 7 between 07:00 to 22:00, 40 hours per week.**

**Main Duties & Responsibilities of the Role**
- To foremost provide excellent customer service assisting tenants with any queries they may have
- To keep clean all areas of the back of house area’s and service road free from hazards; along with completing any detail clean that may be required.
- Ensuring all hazards are removed from the back of house areas following the correct procedures and disposal of waste in the correct waste stream
- Ensure the safety of yourself. colleagues and shoppers at all times following the training provided and ensuring that any further training requirements are
- Completing all tasks following the IMPACT cleaning training provided ensuring the safe method of working practice is adopted at all times.
- Ensure the correct Personal Protective Equipment is correctly worn at all times. In addition all company uniform is worn at all times to portray the correct company image
- Responsible for maintaining all working environments in a safe and effective manner. Removing any hazards as applicable with reporting any defects to the helpdesk
- Ensure work is carried out to the highest standards of health and safety with regards to themselves and that of others by following the company procedures at all times
- Ensure compliance with the waste streams on site; using the correct compactor/baler to dispose of the waste
- Ensure compliance with the service road 5mph speed limit when driving the FLT or P250. Must be willing to attend training course to drive the P250 Tow tractor with Trailer and FLT
- To complete any other reasonable request by your supervisor or line manager as requested.
- All pre-use inspections of equipment to be completed ensuring the inspection is recorded on the inspection log sheets; baler/compactor/P250/FLT this list is not exhaustive.
- To complete cleaning duties in the back of house department ensuring all corridors are clean and clear. All bin rooms to be cleaned as required upon each inspection of a bin room any hazards to be cleaned efficiently and effectively.
- Undertake any necessary training as required or instructed by line manager.

**Details of role and Person**
- To be a service stream specialist, familiar with best practice and how this translates to operational ways of working
- To be a robust people supervisor, to inspire teams to perform and have a consistent approach to all
- To be passionate about good customer service and translate this to the service stream specific tasks
- To support the Team Leader/Manager with specialist guidance as required

**Qualifications**

GCSE Grade A*-C in English and Mathematics (or equivalent)Desirable not essential- **Experience**
- Demonstrable experience within the retail industry, with a track record for innovation and success
- Significant experience within your chosen service stream
- Proven experience with supervision of operational teams and developing
- Experienced in a fast paced work environment
- Experienced in customer focussed environment

**Personal Characteristics/Attributes for the role**
- Passionate about customer service
- Resilient
- Good communicator
- Organised
- Commercially aware

**Personal Characteristics/Attributes for the Health & Safety aspects of the role**
- Excellent personnel management skills
- Strong motivational and team building skills
- A resilient and robust nature is essential
- An autonomous self starter who will take ownership for a diverse team
- Customer Focused
- About Us***

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.