Assistant Team Leader

**Job type**: - Permanent **Base**: - Peterborough **Pay**: - TBC **Company pension scheme** **Holidays-** 28 days per year (pro rata) **Hours**: - Contracted hours = 40hrs 4 on 4 off rota pattern. The business operates 24/7, 365 days per year. **About UKEMS** Operating from 6 UK bases, UK Event Medical Services is recognised as one of the UK’s leading providers of independent ambulance services and healthcare logistics. Offering a full range of services (largely to the NHS) including Non-Emergency Patient Transport Services, High Dependency Patient Transfers (Urgent Care) and Secure Patient Transport, additionally we provide a Medical Repatriation Service plus We are proud to be one of the most respected and recognised providers in our industry and committed to delivering a patient and client-focused approach to everything we do. **The job** Our NEPTS team look forward to welcoming an Assistant Team leader to this post. As an Assistant Team Leader you will work along side the Team Leader to ensure service delivery is maintained by contributing to the safe, timely and effective running of the sites daily operations and vehicle fleet. The role is predominantly office based however it is also expected that, where required you will go out on the road to fulfil business and contract requirements **Key duties and responsibilities include-** - Communicate with colleagues including clinical staff, the training team, team leaders at other locations and the control team - Ensure crews are booked within the shift start time requirements, minimising any unnecessary down times throughout the shift - Provision of staff rotas plus the reporting of patient / journey details - Investigation and management of incidents and complaints - To participate in the "on call" rota. c60% of your time will be spent transporting patients, the remaining 40% will be office based - Daily and weekly vehicle checks keeping accurate records and reporting any discrepancies - Random spot checks across the fleet with particular regard to internal and external cleanliness of the vehicle, health and safety equipment and necessary documents - Ensure our colleagues on the road understand their roles and are working within the clinical governance strategy promoting excellence in clinical practice in accordance with the Care Quality Commission (CQC) and company guidelines - Assist Team Leader in maintaining audit schedules - Promote a supportive, fair and open culture that encourages and enables the site workforce to meet required performance standards - Meet Health and Safety legislation and move towards an environment where health and safety considerations are firmly embedded in the planning and decision making processes and the ‘culture’ of UKEMS - Promote, monitor and maintain best practice in Infection Control management - Promote and ensure compliance with equality and diversity legislation developing active commitment to the need to ensure equality of opportunity and the benefits of diversity. - To participate in UKEMS performance appraisal system (self and your team) to undertake any identified training and development related to the post. **What’s in it for you?** - Comprehensive induction, on-going training and development with the opportunity to acquire recognised qualifications throughout your career with UKEMS - The opportunity to work for a successful company established over 20 years ago, currently employing approximately 300 staff. As we continue to grow one of our key aims is to maintain a “family feel “within the business where all employees feel recognised, valued and appreciated. - Your enhanced DBS paid for - A uniform and PPE - The feel-good factor This is a rewarding role creating real job satisfaction **About You** - Your experience as assistant team leader will ideally have been obtained in a clinical or similar environment. - Have vision - recommending improvements to all aspects of our service - Be an effective communicator having the ability to engage with a wide audience of personnel - The ability to work under pressure / towards deadlines - You will be productive working on your own initiative and as part of a busy team - Outstanding organisational skills, our business relies on efficiency, process and procedure - IT skills - including word and excel - Solutions focused, your ability to negotiate and be tactful and diplomatic will prove essential when managing challenging situations - Flexible and adaptable in your approach you will join a team of like minded individuals each striving to provide an outstanding service to all we engage with - Do you have the edge? - we are particularly eager to hear from applicants offering a background in ambulance service - NHS or Independent provider - A full clean driving licence is required - ‎This post is physically demanding. You must be able to lift ( together with a colleague ) a minimum of c 11stone/ 70kgs