Business Development Manager

We have a fantastic opportunity for an ambitious and experienced Business Development Manager to join our team and help grow our business further. The role involves winning new business across our Whistl Fulfilment sites in Lutterworth.

Working closely with our Business Development Director, you will be responsible for lead generation, developing and maintaining in the first instance a strong, predominantly contact centre, sales pipeline as well as fulfilment leads and ultimately closingnew business opportunities, to help the business, achieve its ambitious goals.

This is an exciting and challenging position, one where you will have the opportunity to really 'make the role your own'. You'll be given the opportunity to assist in the creation of and help drive the sales strategy to position Whistl Fulfilment as theleading contact centre and fulfilment service provider to £multi-million retail and eCommerce businesses in the UK.

You will have a broad sales and communications skillset, but have a strong B2B lead generation and sales background. You'll be creative, analytical and capable of working with multiple stakeholders from across the business.

**Key duties and responsibilities**:

- Work closely with the Business Development Director to develop and implement lead generation campaigns across all available media, in line with budgets and objectives.
- Assist as the first point of contact for new business enquiries, working closely with the Business Development Director to ensure a successful transition from enquiry through to proposal and contract stage.
- Manage and lead all CRM activity, building sales pipelines, and recording all activity.
- Take partial responsibility for the financial performance of the sales team, in line with annual new business sales targets.
- Play a central role in winning new clients for Whistl fulfilment across all 4 sites, but predominately, it's Gateshead and Farnborough contact centres. This will include; designing and delivering sales presentations, producing tender responses and/or salesproposals, liaising with senior management teams to gain relevant content and detail to support. Travel to the various sites to host prospect meetings.
- Build and manage relationships with key organisations including partners, stakeholders and suppliers.
- Work closely with the Whistl Group marketing team to help plan and deliver marketing activity across a variety of projects in support of Whistl Fulfilment's core aims and objectives. Plan, manage, deliver an events strategy, selecting and attending themost suitable events in line with budget and objectives.
- Generate tangible business results and return on investment for every delivered campaign based on defined campaign plans.

**Benefits**:

- Life Insurance
- Critical Illness cover
- Company Sick Pay
- Pension
- Enhanced Holidays
- Health Cash Plan
- Employee Assistance Program
- Commission

**Essential Skills**
- You will have extensive management experience in a B2B sales role, preferably within the contact centre or Ecommerce sector.
- Knowledge of contact centre digital marketing strategies would be an advantage.
- Self-motivated, outgoing, confident and skilled in networking.
- Creative, organised and analytical with excellent presentation skills.
- Strong budget planning, management and reporting skills.
- Highly literate with excellent written and verbal communication abilities.
- Entrepreneurial minded.
- Use of professional design software such as Adobe Photoshop, InDesign and Illustrator would also be an advantage.

**About Company**

We're at the centre of eCommerce. Whistl Fulfilment offers contact centre and fulfilment services, across four UK locations with a combined capacity of over 700,000 square feet and over 350 contact centre seats.

As an outsourced service provider to the retail and eCommerce sector, we work in partnership with many of the UK's most recognisable brands. We're in one of the UK's fastest growing and most dynamic markets and our business is one of the most recognisedand established service providers in our sector.

Whistl is the second largest postal provider in the UK with a vast range of mail, parcels and Doordrop media products and services, both in the UK and internationally. We actively support equal opportunities.