Oac Co-ordinator

**Main duties of the job**:

- To be aware of National and Trust booking targets and ensure all appointments are booked and rescheduled in accordance with the relevant timescales
- To have good sound knowledge of allocated specialities and associated diagnostics, physiological measurements or preparations required.
- To deal with all patient queries by phone or in person with politeness and courtesy
- To be able to confidently book target wait appointments within the 14 day timeframe into the appropriate clinic code or appointment type.
- To highlight potential target wait breaches and assist the Outpatient Appointment Centre Manager to resolve them.
- To have a good awareness of clinic lists, booking guidelines and waiting times for clinics, making sure wherever possible that patient(s) receive the shortest wait possible.
- To maintain data quality on systems by checking NHS and hospital number(s) and ensuring patient details, i.e. name, date of birth, address, GP and ethnicity etc. are recorded and that any changes required are made accurately in a timely fashion
- To have a good working knowledge of the eRS system and to be able to confidently manage appointments, work lists and access patient referral letters.
- To take responsibility for allocated specialities as required, providing input to service developments affecting bookings.

**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

**Detailed job description and main responsibilities**:
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

**Person specification**:
**Royal Free World Class Care Values**:
**Essential criteria**:

- Demonstrable ability to meet the Trust Values

**Education & Professional Qualifications**:
**Desirable criteria**:

- GCSE Maths and English or equivalent
- Further training or qualifications an advantage related to administration or computer use
- Customer Care Training

**Experience**:
**Essential criteria**:

- Outpatient Administration experience
- E-RS System
- Cerner System
- Luna Validation tool
- Experience and understanding of patient
- Confidentiality
- Awareness of NHS targets with respect to waiting times
- Experience working within a team

**Desirable criteria**:

- Experience of working in the NHS

**Skills & Aptitudes**:
**Essential criteria**:

- Computer skills - ideally Cerner but other hospital patient admin systems considered
- Excellent interpersonal skills
- Able to work under pressure and to deadlines
- Good organisational skills and ability to prioritise workload
- Able to provide and receive sometimes complex or sensitive information
- Effective team worker
- Good communication skills - written and verbal
- Good organisational skills with attention to detail
- Understanding of issues regarding patient confidentiality

**Desirable criteria**:

- **Covid-19 Vaccination**

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.** Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.**:

- **If you require sponsorship** for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

**Please note**:

- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you in