Senior Administrator

2 days ago


Birmingham, United Kingdom Blatchford Full time

Blatchford is a multi-award-winning, global, manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices.

Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.

We have a fantastic opportunity for a Senior Administrator to be based at the Royal Orthapedic Hospital in Birmingham.

**The role**:
As Senior Administrator, you will be responsible for actively supporting the development and performance of a team of two Administrators, through mentoring, coaching, and training.

**Key duties**:

- Co-ordination of the overall department workflow to ensure that all tasks are carried out effectively and efficiently
- Management of the Orthotics waiting lists to ensure that patients are seen within required timescales
- Evaluation and auditing of the service, identifying and implementing improvements where appropriate to ensure that the service delivered meets the requirements of patients, client, and Company
- Managing complaints and conflict relating to the administration service and provide resolution where appropriate
- Reporting on all KPIs within the team, ensuring that reasons for exceeding or not meeting targets are explained and actions are identified to continue or remedy these.
- Supporting the team with general administration tasks as required

To be considered for this Senior Administrator opportunity, you will have the following:
Essential skills
- Some exposure to people management
- Strong administration skills, preferably within a health service environment
- High attention to detail
- Good interpersonal skills

**As Senior Administrator you will receive the following**:
**Benefits**:

- Band 4 equivalent salary
- Hours: 8.30am - 4.30pm
- 25 days holiday - increased after service
- Pension
- Health cash plan
- Discounted shopping/leisure activity vouchers
- Cycle to work scheme
- Opportunity to be part of an award-winning organisation with a culture that centres around our core values; courage, learning, integrity, collaboration and innovation



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