Receptionist

**Receptionist**

(Job Number: RIC02VC)

**Receptionist - £500 Welcome Bonus**

**Richmond Villages**

**Richmond Cheltenham, Hatherley Lane, Cheltenham, Gloucestershire, GL51 6PN**

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class reception service. As a Receptionist at Richmond Village Cheltenham, you’ll ensure all callers and visitors are greeted in a professional manner and provide ongoing administrative support to the Administrator and Village Manager.

**Working hours and salary**

**£9.85ph**

**22 hours per week and will include 1 weekend in every 3**

**working hours are 08:00 - 19:00 operating on a rota**:
**_Flexible working opportunities: _**‘Just let us know what hours you would like, and we’ll work with you to endeavour to create shift patterns that work for you around the needs of our residents’.**

**What your typical day involves**
- Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
- Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
- Dealing with queries from residents - reporting these as required
- Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
- Ensuring the display information board is kept up to date
- Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
- Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
- Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
- Maintaining and updating records such as master copy forms, room status reports and the Village residents list

**Who we’re looking for**

With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

**What we’ll offer you in return**
- Comprehensive induction, on-going training and development, access to internal apprenticeship schemes
- Your DBS Check (£44) paid for
- Access to Wagestream - an app-based service that offers you the choice to be in control of when you access your earnings*
- NEST workplace pension, life assurance & bereavement support
- 28 days annual leave (inclusive of statutory bank holidays)
- Hot meal provided on a 12-hour shift
- Paid breaks
- Refer a friend bonus scheme
- Uniform provided
- Health & wellbeing tools; including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
- Shopping Discounts (via Xexec)
- Free flu vaccine
- Only available to permanent employees where HealthRoster is used.

**Who we are**

Richmond Cheltenham is a brand-new retirement village located in the attractive spa town well known for its festivals of culture and racecourse. Heralded, due to its abundance of mineral springs, as a health and holiday resort in the 18th century, Cheltenham remains one of the most sought-after locations to live well in the UK.

Providing a perfect opportunity to retire in style, Richmond retirement suites are available to buy or rent. Lifestyle and care packages are available to make daily life completely enjoyable and worry-free. There is also a beautiful care home at the heart of the village providing a higher level of support to those who require nursing or residential dementia care.

For over 20 years Richmond have been at the forefront of luxury retirement living. We're proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their 'zest for life'.
- Richmond Villages is part of Bupa. Bupa is committed to ensuring that every applicant is accessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age._
- Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helpin