Critical Care Reception Volunteer

3 days ago

Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

A Critical Care reception volunteer main duties are to Greet patients on arrival, give directions and assist patients/relatives to their beds. Assist patients to unpack their belongings if requested.
You can also help catering staff with mealtimes.
Please note we only need volunteers On Wednesday and Thursday between 12pm-8pm.
Duties
Greeting visitors;
- Manning the Critical Care reception desk and answering the intercom system
- Liaising with the Critical Care Ward Clerk and Nurse in Charge and ensuring visitors are able to enter the unit
- Ensure visitors are wearing the appropriate PPE and showing them to the relevant bedspace (utilising unit ‘buzzer system’ when needed)
- Escorting family members to ward areas and Robert Owen House

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.
We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.
Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.
Duties
Greeting visitors;
- Manning the Critical Care reception desk and answering the intercom system
- Liaising with the Critical Care Ward Clerk and Nurse in Charge and ensuring visitors are able to enter the unit
- Ensure visitors are wearing the appropriate PPE and showing them to the relevant bedspace (utilising unit ‘buzzer system’ when needed)
- Escorting family members to ward areas and Robert Owen House

Assisting with Patients on The Unit;
- Asking patients if they want a newspaper/ magazine from the shop and obtaining this for them

Assisting with Patient Admin;
- Ligase with the Ward Clerk and put-up new patient lists around the unit; disregarding old patient lists in confidential waste.
- Tidy the volunteer area and ensure this is stocked with all relevant booklets (all of which can be obtained from Critical Care Ward Clerk).

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