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Administrator

2 weeks ago

Milton Keynes, United Kingdom Active Care Group Full time

**Active Care Group's Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.**

Due to the continued growth of the business we have a wonderful opportunity for an experienced Administrator with a caring nature to join our friendly Children and Young People's team of within our Care in the Home division. We are looking for an Administrator who can be proactive in suggesting ideas for improved efficiency with outstanding customer service skills to be based in our Milton Keynes office.

You will be supporting the Registered Manager and Care Coordinator providing comprehensive administrative support and will be trained to cover for the Care Coordinator during holidays and sickness, which could include being part of an on call rota

Our care in the home services support children and young people with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.

**What to look forward to**:

- Up to £28,000 per annum
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

**What you'll be doing**:

- Providing a comprehensive administrative support service in a confidential manner
- Act as first point of contact for all communications and deal with appropriately, escalating where required, including exchange of sensitive information.
- Booking and attending meetings, including minute taking
- Comfortable working both in a busy office and on your own at times
- Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
- Keeping the Registered Manger and Care Coordinator updated with anything business critical that happens within the team daily
- Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
- Always develop and deliver best practice and ensure that workloads are met in a timely manner
- Competently represent the company and maintain/develop positive relationships with internal and external stakeholders

**What you'll have**:

- Previous experience as an Administrator
- Experience within the care sector would be an advantage but not essential
- Sound working knowledge of Microsoft software including Word, Excel and Teams
- Excellent customer service and organisational skills
- Strong work ethic is essential, as is a dynamic and flexible approach to the role
- Ability of dealing with conflict in a claim and supportive manner
- Be able to work as a team, alone and think outside of the box
- Willingness to learn and develop