Dio - Housing Estate Officer

**Details**:
**Reference number**:

- 401016

**Salary**:

- £29,580
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent

**Business area**:

- MOD - Defence Infrastructure Organisation

**Type of role**:

- Estates
Property

**Working pattern**:

- Full-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Office based at Blandford Camp. Travel to other areas will be required Allenby Barracks Bovington, Hamworthy Barracks Poole, McMullen Barracks Marchwood

**About the job**:
**Job summary**:
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolio, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe

This is an exciting opportunity to join the Defence Infrastructure Organisation (DIO) which is a business unit within the MoD. In the UK, DIO Accommodation are responsible for maintaining Service Families Accommodation (SFA) under the Future Defence Infrastructure Services (FDIS) contract which was launched on 1 April 2022. FDIS incorporates three key principles of Excellent Performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications.

FDIS Accommodation contract includes working with Industry Partners:

- Pinnacle manage the National Accommodation Management Services (NAMS) contract which is the single point of contact for requests from families living in SFA.
- VIVO Defence Services manage the Regional Accommodation Maintenance Services (RAMS) contracts responsible for maintaining homes, including statutory and mandatory checks and preparation of Service Families homes.

Wherever our families are located, we work together as one team and one community, placing Service Families at the centre of everything we do.

This position is advertised at 37 hours per week.

**Job description**:
This role provides an opportunity to develop leadership skills whilst working collaboratively and engaging with DIO colleagues, Industry Partners, Stakeholders and Service Families to deliver the Future Defence Infrastructure Service Programme and ‘Families First’ approach.

The Housing Estate Officer will require an ability to address FDIS contract matters to deliver successful outcomes.

Demonstrate a personal dedication to the DIO Guiding Principles and 'Safety First' value.

Complete monthly assurance inspections independently and together with Industry Partners to provide a better insight into performance measures and quality issues.

Assist with management of Billable and VOID Preparation Works.

Complete property inspections to determine condition and inspection of building works.

Support with the resolution of area level Stage 2 Complaints to promote positive outcomes.

Assist Industry Partners and work together with supply chain partners to resolve difficulties.

Conduct monthly patch management by visiting Housing Estates to review condition, report Health and Safety issues and subsequent repairs.

Hold the contractor to account to ensure the provision of grounds maintenance is being completed to meet output spec.

Hold the contractor to account to deliver Statutory & Mandatory Compliance to support PPM/inspections.

Support the Housing Estate Manager with ad hoc business management tasks.

Attend Area and Region management meetings.

**Person specification**:

- This role requires you to travel to any Housing Estates within the Areas of Responsibility using a MoD fleet car. Due to the wide geographic locations a full driving licence is essential as not all estates are accessible by public transport.
- Strong interpersonal skills to build relationships that promote collaboration between a range of stakeholders that support continual improvement.
- Forward thinking, ability to see the bigger picture with an awareness of sustainability concepts, able to produce novel ideas that contribute to the 'lived experience'.
- An awareness of contract compliance principles that drive performance results.
- Determination to change and improve especially when difficult situations arise using knowledge and judgement to problem solve.
- Adaptability to manage changing priorities and tight deadlines.

**Essential criteria**
- Experience of working with multiple stakeholders in a face paced environment
- Ability to prioritise while working with several competing projects
- Excellent written and verbal communication skills
- Experienced in the use of Microsoft Office 365

**Licences**:

- Full UK driving Licence

**Behaviours**:
We'll asses