Customer Service Adviser

2 weeks ago

Oldham, United Kingdom Ryder and Dutton Full time

**Join Our Award-Winning Team**

Are you ready to elevate your career in real estate with a company that values passion, integrity, and excellence? Look no further than Ryder & Dutton a distinguished leader in the industry known for our commitment to both our people and our customers.

An exciting opportunity has arisen to join the team at Ryder & Dutton as a Part Time Customer Service Advisor working at our busy **Head Office**.

**About Us.**

Ryder & Dutton have successfully been helping people move for over 100 years. Operating from 17 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family run business, our offices work together to achieve the best possible result for the sale or letting of any property sold or rented through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.

**The Role**

You will be responsible for promoting Ryder & Dutton services in order to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.

General Duties:

- To make outbound calls to build direct customer relationships in order to promote and book appointments for our services.
- To identify and recommend related services to customers which will generate revenue.
- To be responsible for accurately recording all information collated from telephone contact on the databases.
- Maximise cross-selling opportunities at all times
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently.
- Any other duties as required

You will need:

- Previous experience of working in a targeted, busy telesales/customer service environment
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy
- Excellent customer service and telephone manner

What’s in it for you:

- Be part of an award winning team
- Uncapped Commission
- Full Training and Development
- Progression Opportunities
- Numerous employee benefits including BUPA Healthcare, Pension Scheme, Eyecare vouchers,
- Annual Company awards dinner and Summer Event
- Day off for your Birthday

The hours are an average 35 hours per week, working Tuesday - Saturday each week.

Start and finish times vary but are between 8:30am and 6:00pm Tuesday to Friday.

This shift pattern requires you to work 9:00am to 3:30pm every Saturday.

**Job Types**: Part-time, Permanent

Pay: From £20,000.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Private medical insurance
- Referral programme
- Sick pay

Application question(s):

- Which shift pattern do you prefer, 1, 2, or any?

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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