Contract Support Engineer

2 days ago

Cheshire, United Kingdom Real Staffing Full time

Role: Contract Support Engineer

Location: Manchester

Length: 2-3 Months

Day Rate: £230 - £330

Start Date: ASAP

IR35: Inside

We are looking for a support engineer to assist with the Service-line function. You will be supporting with any technical incidents and service requests as well as assisting the 1st Line Support Engineers in the team.

You will be responsible for:

- Managing any assigned tickets;
- Providing a technical escalation point for the Support Engineers (1st Line);
- Ensuring tickets are managed to a high standard including regularly updated with full details of actions taken;
- Coaching and mentoring Support Engineers (1st Line);
- Managing and investigating issues with daily backups (using MABS);
- Providing overflow support to Support Engineers;
- Delivering small projects as directed.

Experience needed:

- Working in an ITIL environment;
- Excellent analytical and problem solving skills as well as good attention to detail
- Action orientated with a strong work ethic

Skills in:

- M365 (including Teams, Sharepoint, Exchange, Defender for Endpoints, Application Packaging and MEM)
- Windows 10, Apple iOS & Android operating system
- MS Server Management
- Active Directory
- Microsoft Azure
- MDM
- MABS
- Endpoint hardware management

Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specificto the vendor set-up you have chosen and your placement.

Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England andWales

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