Outbound Call Centre Agent

**AMMANFORD OFFICE BASED ROLE**

**EXPIERIENCE PREFFERED BUT NOT ESSENTIAL**

**PREVIOUS APPLICANTS DO NOT APPLY**

**Telephone based**

**Overview**: Join our dynamic team as a Life Insurance Lead Generator. We're on the lookout for enthusiastic individuals who can proactively identify and generate high-quality leads for our life insurance products through outbound calls. This role is perfect for those who thrive in a fast-paced setting, able to work towards targets and have a passion for connecting with potential customers


**Responsibilities**:
1. **Outbound Lead Generation**:

- Utilize our automated dialing system to efficiently reach out to a targeted audience.
- Proactively engage in outbound calls to connect with potential customers.
- Demonstrate a proactive approach in initiating conversations and building initial interest.
- Proficiently handle client objections with the aim of influencing a positive change in their mindset
- Effectively communicate product features and benefits to capture customer attention.

2. **Lead Qualification**:

- Engage with leads to understand their insurance needs and determine eligibility.
- Gather accurate information for further evaluation by the sales team.

3. **Database Management**:

- Maintain accurate and up-to-date records of lead interactions on calls with use of our CRM.
- Ensure data integrity by regularly updating customer profiles.

4. **Team Collaboration**:

- Work closely with the sales team to transfer qualified leads promptly.
- Collaborate with team members to optimize lead generation strategies.

5. **Performance Metrics**:

- Ability to achieve and surpass the daily, weekly, and monthly lead generation goals established for position operations.
- Adhering to companies set KPI’s

**Qualifications & Requirements**:
- Proven experience in outbound call center roles preferred, however on boarding training will be provided for the role.
- Excellent verbal communication skills and a compelling phone presence.
- Familiarity with call Centre systems and lead management processes preferred
- Goal-oriented with a focus on achieving and surpassing targets.
- Knowledge of life insurance products essential and industry trends is advantageous.

**Education and Experience**:

- Previous experience in lead generation, telemarketing or sales, within an insurance call center setting is preferred however not essential

**Benefits**:

- Competitive salary with performance-based incentives.
- Holiday allowance
- Opportunities for career advancement within the organization

Become an essential part of connecting individuals with the life insurance coverage they need to protect their loved ones
- Working hours : 9:30-6pm
- Weekly pay

Pay: £450.00-£1,000.00 per week

Additional pay:

- Bonus scheme
- Performance bonus

**Benefits**:

- Company events
- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Licence/Certification:

- Driving Licence (preferred)

**Location**:

- Ammanford (preferred)

Work Location: In person