Customer Service Coordinator

1 week ago

Calne, United Kingdom Healthmatic Full time

**About Us**

Healthmatic deliver a range of services to the public sector. Across the Group we deliver the cleaning and maintenance of public facilities, data capture and analysis services, equipment installation, the operation and maintenance of access control systems and the design and construction of modular buildings.

We work closely with Local Authorities and carefully selected partners to improve quality of life services to the general public, improve the cost effectiveness of public services and provide innovative service solutions.

We have been building our team to support business growth and as we launch a new initiative which will significantly increase both revenues and the size of our workforce, we now wish recruit a Customer Service Co-ordinator who can work alongside our high performing Operations team in our Head Office in Calne, Wiltshire.

**The Role**

A key member of the operations team, working collaboratively with colleagues in other departments, reporting directly to the Operations Manager.

**Benefits: -**
- Competitive salary commensurate with experience.
- 25 days annual leave plus 8 Bank Holidays
- Opportunity for personal development and further training.

**Key responsibilities will include**:

- Customer Service:
- Receiving incoming calls and providing information/guidance to callers regarding services and products.
- Qualifying sales enquiries and capturing relevant information. Inputting data to CRM and service management systems.
- Directing queries to appropriate support groups.
- Communicating with clients and colleagues proactively regarding active cases and opportunities.
- Monitoring company service management system, scheduling field based activities efficiently.
- Generating and analysing periodic activity reports. Presenting data and recommendations to service team and client representatives.
- Producing regular performance data for distribution, internal and external.
- Systems Administration:
- Data inputting and monitoring, using CRM software and service management systems.
- Contributing to the ongoing development of company systems, processes and procedures.
- Processing spares orders and placing procurement orders with suppliers.
- Monitoring communication streams, filtering and prioritising activities.
- Team Development:

- Close support to the Operations Manager, deputising on occasion
- Assisting in the development of working practice and operational process.

**Key attributes: -**
- Great communications skills, with the ability to instil confidence in both clients and colleagues alike.
- Confident and assertive with a passion for customer service.
- Have an eye for detail.
- Competent in the use of MS Office tools with the ability to learn and use other bespoke systems.
- Self-motivated with the ability to prioritise and multi-task.
- A team player, naturally supportive and tolerant of colleagues, able to contribute to the team effort.
- Display a determined approach to problem solving.

**Advantageous: -**
- Experience of working in a customer facing role.
- Practical mind-set or some technical experience.

**Next Steps**

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

  • Customer Service Coordinator

    2 weeks ago

    Calne, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Coordinator** **Calne** **Hours**:40 hours per week** **Salary: £23,920 per annum** This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! Join us as our new Customer Services Coordinatorat Medequip Assistive...

  • Customer Service Coordinator

    3 days ago

    Calne, Wiltshire, United Kingdom Medequip UK Full time

    Customer Services CoordinatorCalneHours:40 hours per week (FTC - Maternity Cover)Salary:£25,522 per annumThis is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen fieldJoin us as our new Customer Services Coordinator at Medequip Assistive Technology Ltd...

  • Customer Service Coordinator

    4 days ago

    Calne, United Kingdom Healthmatic Full time

    **About Us** Healthmatic deliver a range of services to the public sector. Across the Group we deliver the cleaning and maintenance of public facilities, data capture and analysis services, equipment installation, the operation and maintenance of access control systems and the design and construction of modular buildings. We work closely with Local...

  • Customer Service Coordinator

    4 days ago

    Calne SN PL, United Kingdom Medequip Assistive Technology Full time

    Customer Services Coordinator CalneHours: 40 hours per week (FTC - Maternity Cover)Salary: £25,522 per annumThis is an incredible opportunity to work for a forward-thinking community equipment services provider, who'll support you to be the best you can be in your chosen fieldJoin us as our new Customer Services Coordinatorat Medequip Assistive Technology...

  • Customer Service Assistant

    2 weeks ago

    Calne, United Kingdom ESS – Defence, Energy and Government Services Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part‑time basis, contracted to 30 hours per week. This role is contracted to 50 weeks per year. Your Key Responsibilities Will Include...

  • Customer Service Assistant

    2 weeks ago

    Calne, United Kingdom Customark Ltd Full time

    Customark is one of the UK's largest Industrial Label manufacturer. We operate from 6 sites in the UK supplying a wide range of Industrial Labels, Graphic Overlays, Keypads and direct printing/marking of components Our ongoing expansion means we have a need to strengthen our Customer services and Administration team based at Calne Key tasks: Admin support...

  • Wedding and Events Coordinator

    2 weeks ago

    Calne, United Kingdom Bowood Hotel Spa and Golf Resort Full time

    An exciting opportunity has risen for a warm, self-motivated and exceptionally organised Wedding and Events Co-ordinator to join our Event Sales Team to cover maternity leave. Approachable and friendly with outstanding customer service skills, you will be organising a whole variety of wedding and events. Attention to detail is key, alongside a proactive...

  • Services Assistant

    1 week ago

    Calne, United Kingdom Sainsbury's Full time

    **Services Assistant**: **Rate**:£12.00 per hour** **Location**:Calne Store, Calne, SN11 8JG** **Hours**:Part time, 12 hours per week** **Contract type**:Fixed-Term Assignment** **Business area**:Retail** **Requisition ID**:257514** ***: **Shift hours** **Tuesday**:18:00 - 22:00** **Friday**:12:00 - 16:00** **Saturday**:13:00 - 17:00**: Love food, variety...

  • Equine Office Coordinator

    1 week ago

    Calne, United Kingdom CVS Group plc Full time

    A veterinary services company is looking for a full-time Office Administrator to join their team in Wiltshire. The successful candidate will provide professional reception services and ensure high standards of customer service. This role requires strong communication skills and proficiency in relevant software packages. The position offers a permanent...

  • Service Colleague

    1 week ago

    Calne, Wiltshire, United Kingdom Asda Full time £24,000 - £36,000 per year

    Job TitleService ColleagueLocationEXP CALNE LONDON ROADEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week12Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date4 November 2025Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...