Operational Delivery Leadership Roles

**Details**:
**Reference number**:

- 371594**Salary**:

- £35,711 - £36,545- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Disability Services, Decision Making and Working Age**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 6Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Pontypridd (Ty Taf), BootleAbout the job

**Job summary**:
These are key roles, and we are looking for people who will help us deliver several key leadership roles across the Departments Operational Delivery functions.

We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.

As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employees.

**Job description**:

- Lead by example, providing inspiration, direction and support to colleagues by translating our DWP vision, values and priorities into improved outcomes delivered in collaboration with, and beyond your immediate team.
- Drive improved customer service and efficiency outcomes by planning, implementing and evaluating changes, involving your own team and wider stakeholders and colleagues.
- Showing innovation and creativity to lead activities that support efficiencies and improvements to service delivery.
- Create an environment that empowers others to do the right thing for customers, being responsible for delivering excellent service to achieve quality outcomes. Operate as part of a team focused on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down.
- Build individual and team capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills, promoting and making full use of professional learning products available.
- Being accountable for managing workloads, attendance and conducting regular one to ones, face to face performance reviews, confidently addressing risks to performance achievements, driving forward continuous improvement in an inclusive and engaging environment. Confidently handle challenging conversations.
- Through your behaviour and ways of working develop an environment of inclusivity and trust where people can be their very best. Creating an environment where everyone feels they belong, that their contribution matters and that they can reach their full potential.
- Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.

This list is not exhaustive.

**Person specification**:

- You have strong leadership skills, with experience of leading groups of people in ever changing circumstances to deliver excellent customer service, at pace. (**Lead Essential Criteria**)
- You can demonstrate positive and inclusive behaviours when establishing and understanding the diverse needs of vulnerable customers.
- You can implement change, keeping people focused and energised by encouraging innovation and giving people space to take the initiative.
- You have a proven track record of driving performance, improving outcomes and customer service by ensuring people have the right skills, using appropriate coaching methods.
- You are visible and accessible and have experience in communicating confidently, providing clear direction, showing genuine care for people.

Welsh Language is a desirable skill for all vacancies in Wales.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Changing and Improving
- Developing Self and Others

**Benefits**:

- Alongside your salary of £35,711, Department for Work and Pensions contributes £10,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We also have a broad benefits package built around your work-life balance which includes:

- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
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