Claims Specialist

**The Role** Claims Specialist**

London based (hybrid working available)

£ Competitive + Bonus & Benefits

Are you looking for an opportunity to continue your career with UK commercial property, casualty or liability?

We have an excellent opportunity for a Claims Specialist position within one of our fastest growing Claims teams, offerings a fantastic chance to work within the London Insurance Market in the specialty insurance space. You will be working as part of a team of 6 with exposure across UK liability, property and casualty as part of the business wider delegated authority function.

If you are looking to continue your career in the specialty Claims space, then this could be the role for you

**What you'll be doing**

**1. **Accountable & responsible for handling UK Delegated Authority claims within a designated claims authority limit, via referral, to ensure that the best outcomes for our policyholders and business are achieved consistently and that all policyholders are treated fairly throughout the lifecycle of the claim.
2. Assisting the Claims Manager in motivating and developing high-performing resource, both internally and at TPAs, to produce a well-reputed ‘London market’ claims proposition for HSUB’s UK Delegated Authority classes of business, proactively delivering a first-class claims experience to policyholders, brokers and internal stakeholders in adherence with all HGS guidelines, claims philosophy (including HSUB iClaims Commitments) and procedures.

4. To actively monitor claims for relevant classes of business to ensure early and prudent best estimate reserves are in place & entered into systems, valid claims are settled promptly with a tight control of costs throughout lifecycle. Additionally, manage internal reserving process from claims perspective, providing claims insights in order to develop/retain profitable business.

5. To support UK Delegated Authority Claims Manager, to deliver the strategic objectives for the function. This includes managing business change, whilst executing the Claims Business Plan/Claims Transformation Plan initiatives.

**What we are looking?**
- **To be accountable for oversight and management of MGAs and TPAs handling claims on our behalf**, this includes making sure all claims are handled promptly and fairly from FNOL to settlement, with due consideration of subrogation/contribution where appropriate and tight costs control, all of which should be openly communicated throughout the claims lifecycle to relevant stakeholders.**
- Responsible to maintain ‘green’ KPI performance including, but not limited to: claims correspondence turnaround times within 3 days, accurate reserving, tight claims lifecycle times, prompt payment and no static claims.
- Responsible for ensuring all claims data is correct and up to date in all relevant systems, regardless of how and where claims data is processed.
- **Up to date understanding and practice of the technical/legal requirements of the role**
- **Strong analytical skills and the ability to interpret financial information sensibly to ensure accurate and consistent information is being provided at all times**
- **Be able to influence opinion to achieve desired outcomes**
- **The ability to make sound judgments under pressure**
- Passionate about claims resolution and client experience; service-orientated
- Ability to translate strategic thinking into tangible plans
- High-performing individual - results and outcome driven
- Ability to coach, manage and mentor less senior staff
- Effective communicator, both verbal and written, face-to-face and via virtual media
- Capability to adapt and be flexible to change and evolving customer requirements and working practices
- Energy & determination to succeed in a fast-paced environment of business transformation
- Desire for continuous improvement of self, team members & claims service to be ‘best version’
- Self-motivated

**What we're looking for?**
- Proven (5+ years) Experience of Claims Market Experience within responsible classes of business
- Experience required in claims for UK property and liability business. Legal expenses and/or Cyber experience would be of additional interest.
- A firm understanding of the key principles and practices of the London Market
- Must understand the claims process and its complexities and variations from first advice to final settlement
- Knowledge of the different broking procedures and claims reporting
- Up to date appreciation of the technical, legal and regulatory requirements of the role
- Proven Vendor/Expert Management
- Budget and costs control
- Be willing to travel

**About us and what next?**

**Avencia Consulting are an RPO who provide a recruitment service to our client **HDI Global Specialty SE.**:
HDI Global Specialty SE is a wholly-owned subsidiary of HDI Global SE and is part of the Talanx Group. HDI Global Specialty SE offers specialty insurance solutions to industrial clients, and products throug