Customer Service Supervisor

2 weeks ago

Manchester, United Kingdom AKW Global Logistics Full time

Monday - Friday

40 hours per week

9am - 6pm
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Then we would love to hear from you. More information about the job: The role of the Customer Service Supervisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
- Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Your knowledge and experience:

- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
- Supervisory experience
- _Safe_
- _Talented_
- _Attentive_
- _Reliable_

**Job Types**: Full-time, Permanent

Pay: £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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