Key Accounts Executive

2 weeks ago

Shrewsbury, United Kingdom Techni Ltd Full time

**Key Account Executive**

**Role Purpose**

Responsible for maintaining current relationships with customers, increasing customer orders and generating new business with VMAC (mobile air compressor) and CMK (compressor mount kits for mobile refrigeration) in the UK, Europe and USA. You will be directly responsible for the maintenance and expansion of our customer base.

Ideally, you will be technically minded and be keen to learn how products work in order to offer excellent customer service. To be proactive within the team, being able to report potential new customers along with finding out information from customer about any potential vehicle changes that may occur.

Following processes to ensure we ask the right information that will then help with our marketing department. Working with the team Manager to discuss quoting, any potential obstacles that may arise, plus day-to-day activity.

As a Key Account Executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address clients’ needs and facilitate the sales process from beginning to the end. Ultimately, you should contribute to an increase in sales and maintain our company-client relationships at a high standard.

**Responsibilities include but not limited to**:

- Ensure maximum customer satisfaction and experience
- Following sales process/inputting correct information into Sales Force
- Manage assigned key accounts & act as the point of contact for customers
- Answer inbound customer calls
- Enhance our understanding of potential new customers and establish new relevant points of contact
- Resolve problems and handle complaints in a timely manner
- Stay up to date with new features and product launches
- Suggest innovative ideas to increase sales and improve customer experience
- Identify opportunities to up-sell and cross-sell
- Generating new sales while building sustainable relationships with existing customers
- Attendance of trade shows & demonstrating products

**Skills**
- Experience in the Transport Refrigeration & Compressed Air Market specialising in portable/mobile compressors (Preferred but not essential)
- A friendly yet persistent individual with innovative ways to identify and reach out to potential customers
- The energy and enthusiasm to go out and develop new business, building relationships with companies and driving growth
- Willingness to use the telephone & confident telephone manner
- Previous experience of working with CRM systems (Preferred but not essential)
- Sense of ownership and pride in your performance and its impact on company’s success
- Willing to learn and expand your current knowledge
- Good negation skills
- Adaptable to change
- Must be a team player
- High levels of customer service experience
- Excellent verbal and written communication skills
- Target driven
- Possess good initiative
- Critical thinker and problem-solving skills
- Have a clean driving licence

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking

Schedule:

- 8 hour shift

Reference ID: Key Account Executive - Techni Ltd

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