Telephone Collector

Telephone Collector
£22,000-£25,000 DOE + Bonus
Sheffield
Full Time, 37.5 hours

Who we are:
CRA Consulting are a specialist legal recruiter, operating across the UK. CRA works in partnership with reputable law firms with either local, regional, national or international presence. We recruit at all levels from board, director and partnership level through to support staff.

About the business:
CRA Consulting are delighted to be working with a firm who due to their ambitious growth plans, are looking to strengthen our team based from offices just outside of Sheffield City Centre. They are part of a group employing over 500 people, in debt recovery, throughout the UK.
They work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.

Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts.

If successful, you will perform the following role as a Telephone Collector
- You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Working in an open plan, contact centre environment - achieving personal and team targets
- Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around

The organisation will offer you the following employment benefits package:

- Pension Scheme
- Free Parking
- Bonus Scheme
- Free Tea & Coffee
- 22 days holiday plus bank holiday
- Standard Sick Pay
- Standard Parental Leave

To apply, you will be required to meet the following criteria:

- Previous experience working within a telephone based debt collections role (1+ years) within the last 5 years is essential.
- Clear and confident communications skills - both writing/data entry and over the telephone
- Being comfortable working to targets - earning more money based on your achievements
- Strong IT skills
- Happy to make outgoing telephone calls to customers

How to apply:
Additional Information:
INDAP