Customer Service Administrator

7 days ago


Castleford, United Kingdom Mercury Hampton Ltd Full time

**Job title**: Customer Service Administrator

**Location**: Castleford, WF10

Working for a leading engineering manufacturer, a successful international group, we are known for their engineering capabilities, quality components and our innovation, reliability, and performance. Working with well-established customers dealing with multiple industry sectors, major OEM’s, process, and end user markets.

This is a fantastic opportunity to work for a leading manufacturing company, looking to expand their existing team by recruiting a Customer Service Administrator.

**Job Description**:
An experienced Customer Service Administrator who will fit into an established team to support the exacting standards demanded by customers. Duties will include but not be limited to coordinating and ensuring customer issues are effectively communicated verbally and in writing. Consulting with suppliers, internal sales, and external sales teams to improve deliveries and future communication.

Key responsibilities
- Being the first point of contact for customers with order related issues or concerns.
- Manage our customer order book status and update the Sales Office Manager weekly.
- Communicate with stakeholders to improve delivery dates and on-time schedules.
- Manage courier tracking details of goods in transit, updating all parties.

**Requirements**:

- Technical, engineering or manufacturing administration experience is desired but not essential.
- Good business acumen and an excellent communicator.
- Confident, organised, and motivated collaborator.
- Work well under pressure.
- Experience of working with CRM systems including Microsoft.
- Able to work alongside existing internal and external colleagues.
- Ability to learn and understand innovative technology to effectively articulate the benefits to business improvement.

Package
- Basic salary (DOE)
- 25 days holiday**:

- Health insurance**:

- Pension scheme**:

- Company bonus scheme**:

- Work from home on Friday
- Free parking on site

**After qualifying period



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