Deputy Head of Fees, Income and Credit Control
6 days ago
LSE is committed to building a diverse, equitable and truly inclusive university_
**Finance Division**
**Deputy Head of Fees, Income and Credit Control**
**Salary from £39,313 to £47,148 pa pro rata inclusive with potential to progress to £50,614 pa inclusive of London allowance**
The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised Finance Professional to serve as the Deputy Head of Fees, Income and Credit Control and to manage the Credit Control and Compliance team. A key role offering professional leadership, the post holder will support the strategic objectives of the wider Fees, Income and Credit Control Team.
The Fees, Income and Credit Control Office (FICC) is responsible for providing professional financial services. Its service portfolio comprises of income and debt management, credit control services and advice, loan origination and disbursement, central refunds service, Online Store, and commercial sales. The Unit also advises on compliance around Title IV loans, Consumer Credit related activity and Payment Acceptance.
The focus of this role is to enrich the student and customer experience by adopting a principled centred approach to support requests, debt management and income collection. You will provide a ‘best in class customer experience by managing financial services for students and customers, combined with collecting income to maintain healthy financial position for the School.
Responsibilities include:
- Supporting the Head of Fees, income and Credit Control with strategic projects and initiatives.
- Managing, reviewing and developing the Credit Control and Compliance Team.
- Leading the School’s debt collection processes.
- Meeting all commitments to our stakeholders as detailed in the FICC Customer Charter.
- Acting as a key link with external and internal stakeholders and provide senior representation as required.
- Leading, motivating, managing and developing Credit Control best practice across FICC.
- Overseeing governance within FICC ensuring each of the 3 units are meeting all necessary legal and regulatory obligations.
- Line managing 3 full time members of staff
- Substantial experience of Income / debt collection cycles and procedures, including relevant legislation.
- Experience in writing financial policies and procedures.
- Ability to lead and develop internal networks, actively seeking to build productive and enduring relationships between teams to strengthen working relationships and foster collaboration, influencing events or decisions.
- Excellent planning and time management, project management and organizational skills.
- Excellent verbal and written skills and the ability to communicate effectively and confidently at all levels.
- A high level of accuracy and attention to detail.
- Excellent IT skills including in using Microsoft Excel Microsoft Office and an Accounting or Credit Control system.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
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