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Service Advisor
2 weeks ago
We are currently looking to recruit a **Service Advisor **at **Lloyd Jaguar Land Rover, Carlisle.** The ability to work as part of a team of Service Advisors in a busy, pressurised environment is essential. Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
As a Service Advisor your duties will include:
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries/issues.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Sell customer repairs/parts etc., and finalising the invoice on completion.
An ideal Service Advisor will hold the following skills and experiences:
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
We offer a competitive basic salary of £22,000 with a on Target Earning of up to £30,000 (depending on qualifications and experience).
**Rewards and Benefits**:
As well as a competitive salary, we offer the following benefits:
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Pension scheme with life cover (including independent financial advice).
- Healthcare cash plan.
- State-of-the-art working environments and facilities.
- Employee vehicle-discount schemes.
- Refer a friend or customer schemes.
- High-street discounts and cashback.
- Health and Wellbeing employee assistance programme.
- Childcare vouchers.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Tool insurance.
- Social events.
- Dedicated internal and manufacturer training and development programmes to nurture you through your career and make the most of your talent.
**About Lloyd Motor Group**:
Lloyd Motor Group is the largest prestige motor group covering Cumbria, the North East, Lancashire, North Yorkshire and the South of Scotland and has been successfully trading for over 40 years. Privately owned and family run, the company prides itself on its professional yet personal approach in dealing with and supporting its customers and staff, always committed to the communities it serves. Lloyd Motor Group currently has 6 BMW and MINI retailers as well as operating 8 franchise dealerships representing brands including Jaguar, Land Rover, Volvo, Kia, Honda Motorcycles and Motorrad, and 5 state of the art Bodyshops.
