Digital and Signposting Coordinator

2 weeks ago

Bristol, United Kingdom BrisDoc Healthcare Services Full time

As a Digital & Signposting Coordinator, you will provide a warm welcome and support to all patients visiting the Practice, guiding them to the right services and ensuring they feel confident and well-informed. You will assist patients in using digital tools such as self-check-in kiosks, online appointment systems, and NHS apps, while also helping those who may face barriers such as mobility challenges, language differences, or sensory impairments.
Working closely with reception staff, clinicians, and the wider team, you will play a vital role in creating a seamless patient journey. You will also promote health education, support the coordination of the Patient Experience Committee, and encourage patient feedback to help improve services. All work will be carried out in line with Practice policies and procedures, and in collaboration with local community, voluntary, and charitable groups.
Who We’re Looking For
- Sensitivity to diverse patient needs, including those with language barriers or disabilities
- Warm, empathetic and approachable demeanour
- Previous experience in a customer or patient facing role and thrive in a busy environment
- Strong organizational and multitasking abilities

Why Join Our Team?
Make a Lasting Impact
- Play a vital role in welcoming and supporting all patients with self-check-in Kiosks and online appointment systems
- Promote health education by distributing information on local healthcare resources and encourage the use of digital tools like NHS apps
- Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture
- You will feel valued and respected, able to make a tangible difference, supported in using the skills you have, and to develop new ones
- Friendly and supportive environment

Professional growth and recognition
- Benefit from employee recognition platform with exclusive offers
- You will be supported in your role by our culture of openness, support, learning, and coaching
- Supervision, CPD and development opportunities for all staff
- As an Employee Ownership Trust, you’re a co-owner empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value
- Salary £13.39 per hour
- Up to 35 hrs per week (job share considered)
- Generous annual leave, NHS pension and discretionary annual bonuses
- Comprehensive wellbeing support, NHS discounts, flexible working, cycle-to-work scheme and employee assistance programme

Patient support and Signposting
- Welcome patients and provide assistance to help them access the right services or staff
- Support patients with self-check-in kiosks, online booking systems, and other digital tools
- Offer guidance and reassurance to patients with additional needs (e.g. mobility challenges, sensory impairments, language barriers)
- Provide information on practice services and local healthcare resources

Health education and Engagement
- Promote and distribute health education materials and information about local healthcare services
- Encourage and support the use of NHS digital tools and apps
- Coordinate the Patient Experience Committee, ensuring patient voices and feedback are heard and acted on

Teamwork and Collaboration
- Work closely with reception staff, clinicians, and other colleagues to create a smooth and supportive patient journey
- Liaise with voluntary and charitable groups in the local community to enhance patient support
- Contribute ideas and feedback to improve patient services and digital access

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