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Workplace Assistant

2 weeks ago

Birmingham, United Kingdom CBRE Full time

Workplace Assistant (FOH) - Birmingham City Centre.

**Role Purpose**

Responsible for the Customer Experience throughout the Birmingham office by supporting with the delivery of the front of house, hospitality services and mailroom duties, ensuring an efficient, professional and exceptional experience for all building users.

Key Responsibilities
- Provide an exceptional Customer Service experience to site residents and their guests, acting as a point of contact for enquiries they may have
- Ensure guests are addressed & served courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence
- Provide cover for annual leave and sickness for the front of house and mailroom teams
- Becoming fully conversant with FOH, hospitality and mailroom procedures to be able to stand in for those departments
- Provide efficient hospitality service with the ability to remember guest names and faces and build positive relationships
- To assist with the smooth running of the Post Room, and that all activities are delivered to agreed service levels.
- To maintain a presence in the office space ensuring a positive interaction with building users
- Ensure that all absences, e.g. lunch breaks, from FOH are managed so that service is seamless during operational hours
- Cover for out of hours events as required
- Completion of the daily activity checklists and office walkarounds to promote the running of an efficient FOH and BOH service
- Monitor and order stationery and office supplies, to ensure adequate stocks across all floors
- Provide porterage services, and respond to all other reasonable requests for assistance
- Monitor and check the bookings for meeting rooms
- To be competent and confident in the use of a range of relevant IT systems
- To undertake administration duties for FM operations as directed
- To take ownership for the visual standards of the front of house, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.
- To support with meeting room setups
- Upsell hospitality services whenever possible
- Replenishment of front of house refreshments and checking of the standards in the area
- Maintaining tidiness and cleanliness of all areas
- Assistance with Audio Visual Equipment set up within the meeting rooms if required
- Accept deliveries for office supplies
- Ensure milk and fruits are delivered to kitchens
- Assist with porterage requests
- Assist with controlling post room and FOH costs
- Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team
- Assist with monitoring fire warden and first aider numbers within the building
- Conduct first aid and defib weekly checks
- Be aware of and work to contractual service levels and key performance indicators
- Be innovative and strive for continuous improvement
- Be an ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
- To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams
- To liaise with key stakeholders to organise and celebrate key seasonal events for building users
- To carry out any reasonable request from management

**Monday - Friday 9am - 6pm**

**Salary**: Up to £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person