Technical Consultant

**Quadris** is seeking an experienced **Technical Consultant**to join our teambased in **Stockport**. This role is office based initially with the possibility of some home working after a qualifying period. You will join on a **full time, permanent basis**and in return you will receive a **competitive salary ofcirca £30,000 per annum**depending on experience.

**TheTechnical Consultant role**:
Your role will be to deliver first class expert technical services and support to our customers; medium and large-scale organisations based predominantly in the UK and northern Europe, with some further afield. The role is responsible for helping deliverour managed services and projects and taking responsibility for ensuring our customer’s IT is working securely and reliably, as well as technically account managing key clients relevant to the role (based predominately, but not exclusively, within a 1-hourradius of our Head Office).

You will be working with a great team of customer facing technology consultants with a wide breadth of knowledge and skills in various solutions.

**What Does Success Look Like?**

Continuously improving individual who is self-motivated and able to drive our company reputation forward. Proven experience of supporting others, sharing technology knowledge and best practice across the team and upskilling team members. Ensures customersare delighted with our quality of service, including the non-customer facing maintenance of their IT infrastructure.

**As our Technical Consultant, your responsibilities will include**:

- Deliver exceptional customer service, first time, every time using plain English
- Account Manage your clients’ expectations through service reviews and technology planning for fully managed clients
- Handle escalated technology issues and alerts from wider customers via our service desk team and support their continued professional development
- Troubleshoot IT issues and problem solve effectively; getting to the root cause every time
- Support delivery of maintenance tasks relating to client's IT needs
- Identify incidents and manage them appropriately, including reporting
- Handle and document change management for all clients
- Process development and continual improvement
- Developing your technical skillset through accreditations and certifications relevant to your role.
- Delivery against Job Specific Key Result Areas (KRA’s)

**Skills and Qualifications you’ll need to become our Technical Consultant**:
**Essential**
- Two or more year’s commercial experience of working within an MSP / IT Services & Solutions provider environment or in a large multi-location internal IT team with a strong internal customer focussed approach
- First class customer service skills
- Familiar with working to SLA’s & KPI’s to exceed customer requirements
- Excellent communication skills
- Great people skills with the ability to establish and maintain positive relationships
- Good range of technical skills including - Windows Server, AD, Group Policies, VMWare, TS, Group Policies, MS Exchange, Back Up technologies.General Networking knowledge including Trunking, V-LAN's/DNS, DHCP, Firewalls/NAT/VPN
- Supporting a service desk environment and handling escalations from Service Desk Technicians within agreed timescales
- Able to work flexibly according to business needs

**Desirable**:

- MCP/MCSE/MCITP/MCSA/CCNA/Citrix qualifications would be highly desirable
- Understanding of and working within the ITIL framework
- Commercial experience
- Technical account management experience
- Experience of ConnectWise/Halo ticketing systems
- Experience of working within manufacturing client environments
- Experience of any of the following technologies: Office 365, Azure, Citrix, Dell VRTX, VxRail, V-SAN, Nutanix, CommVault, Nakivo, Veeam, StorageCraft, DATTO, SonicWall, Hyper-V, Zerto
- Working to ISO 27001 standards
- ITIL Certification
- Foundational knowledge of Azure/AWS technologies

**KPI’s to monitor/influence**
- CSAT
- Delivery against SLA's: Response & Resolution Rates for your client tickets & escalations
- Project delivery standards
- Incident Resolution & Reporting Quality
- Client Documentation Quality
- Internal compliance with security standards and ISO27001

**We take care of our people by offering**:

- 21 days Paid leave + Bank Holidays (increasing with service)
- Contributory Pension Scheme, tiered contributions rising to 7% with length of service.
- Company sick pay (after qualifying period)
- Free independent financial wellbeing advice when you join us
- Tailored personal development plans and career journey planning
- Fully/Partially Funded training and commitment to developing your career with you
- Free parking
- Laptop & company mobile phone
- Environment that focuses on your wellbeing and work enjoyment

If this **Technical Consultant**role sounds like you and you’d like to become a part of a great team, why not click ‘**apply’** today