Membership Services Advisor

1 week ago

Ashford, United Kingdom IRATA International Full time

It is an exciting time for IRATA. To accommodate IRATA's global growth, we are developing a focused team dedicated to servicing IRATA's growing stakeholders. A new and exciting role based at IRATA's head office in Ashford, UK has been identified - **Corporate Membership Services Assistant**
- be up to the challenge, self-driven, motivated, and willing to work as part of a dynamic brand and forward-thinking team;
- be multi-skilled and pro-active;
- have relevant qualifications and experience in several rope access related operational sectors;
- have the ability to explain and deliver technical information and interact with both internal and external stakeholders in the disciplines we deal with;
- have good attention to detail.

Having an attitude to help, listen and learn is key to the role.

This is an office based, full-time position working from IRATA’s head offices in Ashford, UK. The core working hours are 35 hours a week, Monday to Friday.

Upon successful completion of a three month probationary period the successful applicant will receive;
- 23 days holiday entitlement per annum (pro-rata), including public holidays with annual loyalty increments up to an additional five days;
- inclusion into our qualifying pension scheme after three months of service;
- gym membership;
- healthcare.

Reporting to the Corporate Membership Services Supervisor, the post holder will;
- have full eligibility to work in the UK;
- complete everyday administrative tasks relating to the Corporate Membership Department;
- answer telephone calls on behalf of the department;
- provide statistical information and reports to management when requested;
- participate in projects relating to the department;
- maintain database(s) and member records;
- provide prospective new members with information about IRATA;
- assist with membership events;
- ensure adherence to IRATA data protection policy & procedure;
- co-ordinate IRATA audit of members and new membership applicants.

The person we seek will ideally meet the following criteria and be able to demonstrate the following skills:

- Be self-motivated, able to work autonomously and as part of a team.
- Ability to communicate and develop professional relationships at all levels within and outside the association.
- To represent IRATA positively and professionally at all times.
- Be organised, articulate and have a high level of literacy and numeracy.
- Enjoy learning and development.

Qualifications & Experience

**Essential**
- Good communication skills.
- A knowledge of statistics with good numeracy.
- Good IT skills, including Microsoft Office software.

**Desired**
- A Level or equivalent qualification.

Pay: £12.08-£13.18 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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