Senior Service Advisor

2 days ago

StratforduponAvon, United Kingdom Listers Full time

Job Introduction

We are recruiting for a Senior Service Advisor to join our Volkswagen Dealership in Stratford-Upon-Avon. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload

Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.

Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.

Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers

A well-presented individual with a desire, attitude and character to succeed

Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives

You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.

Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

25 days holiday plus bank holidays

Pension scheme

Health & wellbeing benefits

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

Why Listers?

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