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Helpdesk Coordinator

2 weeks ago

Leeds, United Kingdom Catch 22 Full time

We are currently working with a global Facilities Service Provider to provide an ongoing temporary Helpdesk Operator to support one of their contracts in Leeds. This role is initially temporary however could turn permanent for the right applicant.

Key Responsibilities
- Log all incoming reactive jobs on the Concept system and allocate to the site team.
- Follow up on all jobs to ensure completion within the SLA’s.
- Communicate clearly with the customer on the status of the jobs they have logged, checking that the customer is fully satisfied with the service they received.
- Build relationships on site, with suppliers and sub-contractors to assist with the delivery of a prompt and professional service to the client.
- Produce and issue PPM’s to site team. Sign off on PPM’s and reactive works in a timely fashion and produce reports on PPM’s and reactive works.
- Liaise with the Helpdesk Lead to ensure sub-contractors are scheduled to attend site to carry out Maintenance visits.
- Assist in Contract Support duties when required. This may include logging timesheets and expenses, raising purchase orders and assisting with monthly reports and contract review packs.

This is a full time position work 40 hours per week, for this the client is offering an hourly rate of £10.50 per hour (equivalent salary £22,000 per annum).