24/25 Season Trainee Matchday Steward

6 days ago

London, United Kingdom Arsenal Football Club Full time

**The Role**:
We are looking for Trainee Matchday Stewards to play a vital role in the safety of our matchday events, providing safety and security duties, best-in-class service to stadium attendees and enhancing the supporter and customer experience.

**Who we are**:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

**Your day-to-day**
***:

- **Crowd Management**: deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium. Reporting any changes in crowd dynamics and being proactive in your approach to handle
- **Safety and Security**: manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency
- **Conflict Management**: ensure you are adept at handling conflict and managing queues in a calm and professional manner
- **Customer Service**: provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium
- **Ticket Checking**: actively checking matchday and events tickets to ensure no unauthorised entry into the stadium

***What we are looking for**
***:

- **Teamwork**:you are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service.
- **Proactive**:you will have strong attention to detail and ensure all safety and security standards are held throughout
- **Excellent Communication**:you will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment
- **Committed**:you will be prepared to work in all weather conditions
- **Flexibility**:you will have availability to work evenings, weekdays, and weekends

**Arsenal for Everyone**:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

**Disability Confident Leader***:

  • 24/25 Season Qualified Matchday Steward

    6 days ago

    London, United Kingdom Arsenal Football Club Full time

    **The Role**: We are looking for Qualified Matchday Stewards to play a vital role in the safety of our matchday events, providing a safety and security duties, best-in-class service to attendees of matchday events and enhancing the supporter and customer experience. **Who we are**: We are one of the most famous clubs in world football, with a rich heritage...

  • Matchday Steward Supervisor

    2 weeks ago

    Greater London, United Kingdom Millwall Football Club Full time

    As a Steward Supervisor for Millwall Football Club you will have responsibilities for a team of stewards and your specific area of work. You will be the go-to person for stewards for any safety, security, medical, customer care requests that may occur within your stand/area of work. This role requires you to think on your feet and be calm under pressure...

  • Matchday Steward Supervisor

    2 weeks ago

    London, United Kingdom Millwall Football Club Full time

    Organisation Millwall Football Club Salary £17.00 per hour Location The Den, John Berylson Way, London, SE16 3LN Contract type (Part time) Closing date 5 December 2025 Job Description Salary: £17.00 per hourLocation: Millwall Football Club, The Den, John Berylson Way, London, SE16 3LN Hours of work: Home games and other events at the stadium and across our...

  • Surrey Cricket Club: Matchday Steward Area Manager

    6 days ago

    Greater London, United Kingdom Cricexec Full time

    Link to Apply: https://apply.workable.com/surrey-cricket-club/j/E93E560276/ Hours of work: Casual – Part Time Hours vary depending on match schedules Weekend and bank holiday availability required The Position We are currently seeking forward-thinking individuals who ideally hold their Level 3 Certificate in Spectator Safety Supervision or possess a highly...

  • Matchday Sia Steward

    4 days ago

    London, United Kingdom Crystal Palace FC Full time

    Our match days are typically on Saturdays with some weekday evening and Sunday matches and the typical shift day is 5-5.5 hours depending on the game. **You will be responsible for**: - The safe access and comfort of spectators visiting the stadium - Identifying and reporting any incident, occurrence or hazard among spectators and report to as supervisor -...

  • Matchday Area Manager

    6 days ago

    Greater London, United Kingdom Cricexec Full time

    A sports club in Greater London is looking for dedicated Area Managers to join their matchday team on a part-time basis. This role demands excellent leadership abilities and effective communication skills, as you'll manage supervisors and stewards to ensure a safe environment during events. Ideal candidates should hold or be working towards a Level 3...

  • Safety Steward

    1 week ago

    London, Greater London, United Kingdom EFL Full time £25,000 - £35,000 per year

    You will be responsible for:Providing excellent customer service to spectators on matchdays.Monitoring the crowds throughout the stadium for distress or overcrowding and following necessary procedures where needed. Ensuring that all spectators are adhering to the ground regulations and policies of the club. Ensuring emergency exits and gangways are always...

  • Matchday and Bar

    1 week ago

    London, United Kingdom Elior UK Full time

    This role sits within our Stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and...

  • Assistant Chief Steward

    2 weeks ago

    London, United Kingdom The Landmark Hotel London Ltd Full time

    Enrich the Journeys of our People and our Guests as our Assistant Chief Steward! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker...

  • Stewarding Supervisor

    1 week ago

    London, United Kingdom Rosewood Hotel Group Full time

    **Job Description**: Press space or enter keys to toggle section visibility **Role** We are currently looking for a **Stewarding Supervisor** to join our **Back of House team** at Rosewood London. The **Stewarding Supervisor** is entrusted to supervise and organise the team of Stewards to ensure high levels of service and to assist with the smooth running...