Service Designer
6 days ago
Join us as a Service Designer
- We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences.
- This is an opportunity to work in an environment where you’ll be challenged, trusted, and where your skills and talents will be valued and respected
**What you'll do**
You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation space.
Day-to-day, you’ll be:
- Designing and mapping service blueprints to address customer needs and improve internal processes
- Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement
- Collaborating with product and operations teams to design solutions to improve the internal processes to meet our OKRs
- Leading discovery and co-creation workshops to uncover customer needs and service opportunities
- Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions
**The skills you'll need**
We’re looking for an experienced service designer who can work well in a fast paced and data driven environment. You’ll have proven experience in driving user-centered service blueprints and solutions for complex internal processes
You’ll also demonstrate:
- Proficiency in service design tools and techniques, including service blueprinting, customer journey mapping, and prototyping
- Skilled in leading workshops, conducting research, and developing service solutions from insights
- Strong analytical and problem-solving skills, focused on customer research and journey mapping
- Excellent communication, presentation, stakeholder management and collaboration skills
- Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities
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