Room Attendant/housekeeping

2 weeks ago

Windsor, United Kingdom Macdonald Hotels & Resorts Full time

**We are hiring immediately for Rooms Attendants to work in our Windsor, SL4 location.**

People - To take pride in everything I do - To consistently deliver outstanding hospitality - To anticipate and react to the needs of our guests - To be an ambassador for the Macdonald Brand - To take ownership for my personal development and performance - To contribute to the overall effectiveness and performance of my team Product - To consistently deliver Macdonald core standards which are relevant to my role - To maintain a safe and clean environment - To take responsibility for understanding our products and services - To proactively look for ways to improve or enhance the guest experience - To use feedback to improve my personal performance whilst activity encouraging feedback from others - To give my full to support to company initiatives Process - To complete and act upon training (including statutory) in line with company policy and procedures - To follow all processes assigned to my role ensuring full compliance - To identify any barriers or challenges which may prevent me from delivering on agreed processes - To take responsibility for keeping up to date with any changes in my department Profit - To have an awareness and understanding of operational costs related to the performance of my job role - To look for ways to protect the profit of the organisation without compromising the guest experience
- Be aware of department objectives and ensure all sales opportunities are exploited (OWS) - To promote the products and services to our guest at every opportunity - Spot and act on every opportunity for sales - To act upon any reasonable instructions from management as pertains to my job responsibilities JOB SPECIFIC ACCOUNTABILITIES: - To clean and prepare guest bedrooms and public areas in line with core standards - To ensure that all storage areas are kept clean, tidy and restocked. - To adhere to all security procedures relating to keys, bedrooms and guest property. - To report any maintenance or health and safety issues to supervisor. - To report any guest comments or complaints to supervisor - To be aware of departmental costs, eliminating wastage and recycling where appropriate. - To assist with training of new staff members. - To adhere to all health and safety requirements. - To undertake deep cleaning tasks such as mattress turning, net curtain washing etc as required. - To undertake any other duties as may reasonably be requested by the management.

**Job Types**: Full-time, Part-time, Zero hours contract
Part-time hours: 32 per week

Pay: £10.50-£11.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Windsor, SL4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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