Sales Support

1 week ago

Kenilworth, United Kingdom NFU Energy Full time

**Sales Support (Energy Contracts)**

**Who we’re looking for**:
We’re looking for an experienced and talented Sales Support to join our busy energy contract team. Your role will be to help us deliver excellent customer service by processing contracts, resolving issues and working with our energy supplier partners; so you’ll need to be well organised, have exceptional attention detail and be calm under pressure. Experience of working in the energy industry would be an advantage but is not essential as we will provide you with the training you need. You should have experience in a similar role and be able to demonstrate a willingness to learn, be accurate and have a proactive approach.

**What you’ll get to do**:

- Ensure the timely and accurate delivery of energy contracts sold by your sales colleagues
- Monitor the contract process to ensure contracts go live and potential issues are identified
- Tackle potential issues appropriately and understand when and how to escalate issues
- Contribute to the development of efficient contract administrative processes
- Establish and maintain good working relationships with team and our energy supply partners

**What you'll need to succeed**:

- A good standard of education, with strong literacy and numeracy skills.
- Strong proven administrative experience
- Exceptional organisational skills and experience
- Excellent communication and interpersonal skills, with the ability to communicate effectively to a range of audiences
- Proven record of establishing effective working relationships
- Ability to listen and respond appropriately to instruction
- Intermediate IT skills including Excel and Word
- Good commercial acumen
- Able to work under own initiative and as part of a team

**You might also have**:

- Experience in processing utility contracts (electricity, gas, water), or similar transferable skills
- Customer service experience
- Process mapping/development experience

**What you will get**:
Depending on your experience, you will receive a salary up to £26,000 pa together with a benefits package. This is a full-time post, Monday to Friday, 37 hours per week.

**About us**:
A salary of £23,000 to £26,000 depending on experience plus commission, 33 days annual leave (including bank holidays), plus company benefits including pension, group life assurance (3 times salary), NFU membership and more
**. **You will be based at our office in Stoneleigh Park, Warwickshire, working 37 hours per week, Monday to Friday. We support work-life balance and operate a hybrid working policy with a mixture of home and office working available, and access to mental health support. Our company values are employee focussed; we believe in nurturing professionalism and resourcefulness in a united and inclusive work environment.

Situated at the National Agriculture Exhibition Centre in Stoneleigh Park, Warwickshire, our recently refurbished office provides a perfect setting to work from. On site facilities include a Gym, Farm Shop, Nursery and free parking as well as ample walking and cycling opportunities.

**PREVIOUS APPLICANTS NEED NOT APPLY**

NFU Energy is a wholly owned subsidiary of NFU Services Ltd

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