Customer Service Advisor

2 weeks ago

Cardiff, United Kingdom National Express Full time

We have a fantastic **part time **opportunity for a Customer Service Advisor to join our team at **Cardiff**.

This part time opportunity for is perfect for anyone looking to fill their weekends at our busy Coach Station. Working 24 hours over the week.

As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.

Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.

Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.

**What you'll do...**
- To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
- Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
- Promote a cohesive, empowered and engaged working environment
- Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

**What we offer in return for your hard work and commitment**
- £11.02 per hour
- 22 paid days annual leave
- Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family*
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business

*Terms and conditions apply

**Things to note...** National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

  • Customer Service Advisor

    5 days ago

    Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor** Brook Street is looking for a confident and dedicated Customer Service Advisor to join an excellent organisation on a temporary basis. There is an opportunity to be made a permanent member of staff If offered a permanent role it will involve weekend work on a rota basis therefore you must be flexible with your working...

  • Customer Service Advisor

    2 weeks ago

    Cardiff, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0582047711 Applicants **£12 Per Hour** - Full Time**Temporary** **Cardiff, Cardiff** **Customer Service And Call Centre** **Job Description**: **Customer Service Advisor** **Central Cardiff** **35 hours per week, 9am - 6pm Monday to Friday** **6-month temporary assignment - hybrid working after initial 2-week training...

  • SERVICE ADVISOR ~ CUSTOMER SERVICE

    2 weeks ago

    Cardiff, United Kingdom Experis UK Full time

    Service Advisor Location: Cardiff Salary £28,000-£29,500 basic (DOE & accreditation) OTE: Additional £5,000 (CX + service plan bonus) The Role A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and...

  • Customer Service Advisor

    2 weeks ago

    Cardiff, United Kingdom Carbon60 Global Full time

    **CUSTOMER SERVICE ADVISOR** Carbon60 are looking to recruit three customer service advisors for UK leading utilities provider in Cardiff. This is on a Temporary basis for a minimum of 5 Months. This is an exceptional opportunity to join a friendly team in a modern office that offers flexibility and hybrid working. **ROLE**: Customer Service...

  • Customer Service Advisor

    5 days ago

    Cardiff, United Kingdom Adecco Full time

    Job Title: Customer Service Advisor Contract Type: Temporary - Ongoing Salary: £14.12 per hour Working Pattern: Full Time Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £14.12. As a...

  • Customer Service Advisor

    1 day ago

    Cardiff, United Kingdom Allen & Harris Full time

    **Allen & Harris**is seeking an experienced**Customer Service Advisor** to complement our fantastic team in our Lettings Support Centre in Cardiff.As our Customer Service Advisor, you will provide property management and tenancyadministration support services to branches, landlords, and tenants. We offer a clear, defined career path, support to study for...

  • Customer Service Advisor

    5 days ago

    Cardiff, United Kingdom Candidate Source Ltd Full time

    The role of Customer Service Advisor will be working in a dynamic team on a major project for a large UK Financial Services company, assisting with inbound calls from existing customers and preforming administrative activities. Please note you will notbe making any cold calls or required to cross or up sell any products at any time. This is a great...

  • Customer Service Advisor

    1 week ago

    Cardiff, United Kingdom Telecare24 Full time

    Do you pride yourself on providing an exemplary customer experience? Could you thrive in a small, but cohesive team that works together to exceed customer expectation? Due to our continued growth, we offer the opportunity for a Customer Service Advisor to join our small and friendly but busy team, at our Cardiff Office. **About Us** Telecare24 is a fast...

  • Customer Service Advisor

    3 days ago

    Cardiff, United Kingdom MarkJames Search Full time

    Job description Customer Service Advisor - Cardiff - £14.02 p/h - 3 month contract likely to be extended / go permanent although not guaranteedI am working with a well-known energy company in Cardiff to recruit 8 Customer Service Advisors due to increased workload! This role is working on a predictive dialler making outbound calls as well as dealing with...

  • Customer Service Advisor

    2 weeks ago

    Cardiff, United Kingdom Liberty Full time

    Liberty has an exciting opportunity for a Customer Service Advisor to join our team, based in Cardiff. As our Customer Service Advisor, you will provide a high-quality customer and administration service experience. You will be working on a full-time, permanent basis, working 40 hours per week (5 days in 7 inclusive of weekends) and in return, you will...