Enterprise Support Administrator

3 days ago

Whiteley, United Kingdom Onecom Full time

**Onecom** currently have an exciting opportunity available for an **Enterprise Support Administrator**to join our team based in **Whiteley**. You will join us on a **full-time, permanent** basis in return for a competitive salary of **£19,000 per annum**.

**Onecom** is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity, and cloud solutions. We have achieved meteoric growth through substantial investmentin our people and processes - our priority being to deliver unparalleled customer service at every level.

The **Enterprise Support Administrator**will provide effective and efficient administration and real-time customer support to the Enterprise Team, enabling an exceptional level of service to Onecom customers. You will also ensure the serviceis pro-active, timely and informative, balancing the needs of the Business and the customer.

**Benefits included as our Enterprise Support Administrator**:

- Flexible working opportunities
- 25 days holiday, plus bank holidays
- Up to 12 paid hours a year ‘My Time’
- Pension contributions
- Cycle to work scheme & Fresh Fruit
- Birthday Celebration Day
- Discounted gym membership and subsidised FitBit
- Quarterly employee reward programme and employee of the year awards
- Enhanced Maternity and Paternity pay (based on length of service)
- Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers

**Responsibilities as our Enterprise Support Administrator include**:

- Order processing for Enterprise accounts from receipt through to completion
- Ensuring an order is dispatched and received.
- Following any bespoke order processes - this will vary on a variety of accounts.
- Utilising and adapting templates to provide updates internally and externally
- Working the case list chronologically
- Setting tasks for the Customer Service Account Managers where required
- Actioning administrative changes on Enterprise Accounts with Vodafone and internal systems
- Providing ad-hoc support to Enterprise Accounts for urgent and/or larger scale tasks
- Performing credit checks for new Customer accounts

**What you’ll need to succeed as our Enterprise Support Administrator**:

- Attention to detail and accuracy
- Excellent organisational skills
- Strong written and verbal communication skills
- Customer-focused and passionate about service
- Ability to work to strict deadlines and prioritise workload
- Pro-active approach and ability to use initiative
- Must be able to work under pressure and remain calm in stressful situations
- Strong analytical skills
- Adaptable and self-motivated

If you’re looking for a new challenge and would like to be considered as our **Enterprise Support Administrator**, please click **apply** now We’d love to hear from you.

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