After Sales Administrator

2 weeks ago


Newcastle upon Tyne, United Kingdom Automotive Group Full time

The Automotive Group are a successful family-owned business trading for more than 45 years offering employment, security and development in the wheelchair accessible vehicle market

**Key Responsibilities**:
Answer incoming calls, handle inquiries professionally, and direct calls as needed.

Register vehicles accurately and in a timely manner.

Coordinate vehicle deliveries with clients, drivers, and internal departments.

Action vehicle handover and hand back procedures, ensuring all steps are followed and recorded.

Provide day-to-day administrative support to the sales team and management.

Prepare quotes, proposals, and sales documentation.

Track and manage sales orders, invoices, and delivery schedules.

Maintain and update the CRM system with accurate sales and client data.

Assist in scheduling meetings, calls, and travel arrangements for the sales team.

Liaise with internal departments (e.g., finance, logistics, customer service) to support sales activities.

Generate regular sales reports and maintain accurate records.

Ensure all communication and documentation are well-organised and professionally presented.

**Required Skills & Experience**:
Previous experience in a sales support, administrative, or customer-facing role.

Excellent communication and interpersonal skills, both written and verbal.

Strong organisational and multitasking abilities.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.

High attention to detail and a commitment to accuracy.

Ability to prioritise tasks and work effectively under pressure.

Professional telephone manner and customer service skills.

Discretion when dealing with confidential information.

**Preferred Qualifications**:
Experience in vehicle sales, leasing, fleet, or a related industry.

Familiarity with vehicle registration processes or logistics coordination.

Experience using order management or invoicing systems.

Benefits: Company Pension

Schedule: 9am - 5pm Monday - Friday

Pay: £24,375.00-£26,325.00 per year

**Benefits**:

- Company pension

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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