Medical Receptionist

Castletown Medical Centre Medical is looking for an enthusiastic, Part Time Reception Administrator to join our dynamic and friendly team.

If you are interested in the role, we would like to hear from you.

Main duties of the job

Job description Job responsibilities

JOB TITLE: RECEPTIONIST - ADMINISTRATOR

REPORTS TO: Practice Manager

Job Summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:
Reception:

- Signposting patients and consulting with members of the Practice team
- Making patient appointments or answering patient queries face-to-face
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary
- Process appointment requests for future appointments from patients by telephone and in person
- Deal with visit requests
- To take telephone calls from patients about appointments and queries
- Accept test samples from patients and deal with accordingly
- Advise patients of relevant charges for private work (Non-General Medical Services), accept payment and issue receipts for same
- maintain patient confidentiality at all times
- Provision of refreshments for staff and visitors as required; setting up for meetings, participate in washing dishes and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Administration:

- To have a thorough knowledge of all Practice procedures
- To work in accordance of written protocols
- Check and complete tasks as required
- E-mail, Scan and Photocopy as requested
- Process patients change of address computer data and medical records (have knowledge of Practice area)
- Process repeat prescription request in accordance with Practice guidelines.
- To assist with GP/ Health Professionals queries as requested
- Read Coding clinical / non clinical data information into the practice clinical system
- Auditing data collection standards in the practice
- Monitoring progress of notes summarising / amalgamation of medical records
- Filing and retrieving paperwork
- Troubleshoot clinical database
- Support and guide members of staff in the use of the computer system
- Ensure security of data at all times - GDPR compliant

Other Tasks:

- Clear rooms after surgeries
- Check and restock clinical rooms with stationery stock on a regular basis
- Ensure building security have thorough knowledge of doors/windows/alarm
- To action policies and procedures
- Chaperone, as requested
- Any other tasks allocated by managers
- Complete Mandatory training to update knowledge and skills
- Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager

Competencies:

- Sound knowledge of Windows and MS Office and Practice clinical system (EMIS Web)
- Awareness of data security requirements
- Good verbal and written communication skills
- Problem solving skills
- Flexible approach and team player

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic in