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Customer Service Operator
2 weeks ago
**Job title**: Customer Service Operator
**Location**: Remote
**Contract length**: 3 months with extension possible
**Working hours**: Monday - Friday, flexible start and finish times
**Pay rate**: £ 13.50 per hour
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking an Customer Service Operator on behalf of a leading infrastructure company.
**Job purpose**:
**Responsibilities**:
First line of customer support & contact on a daily basis working with the customer relationship manager to ensure KPI's/SLA's are met.
Administrative ownership over a set of customer accounts, ensuring customer data is kept live and accurate.
Ensuring required purchase orders are received for all reactive works and invoiced accordingly.
Issuing of RAMS to the customer
Ensuring all engineer tick sheets and British Standard certificates are completed and stored correctly.
Raise and issue maintenance invoices to customers.
Work with the wider business team to ensure the contracts are delivered correctly.
Completion of daily administration duties as required.
Ordering of parts as required to support preventative and reactive maintenance works.
Scheduling, allocating and raising of purchase orders for subcontractors and 3rd parties
Creation of preventative maintenance plans and scheduling these in to meet with the contractual requirements.
Booking of engineers holiday/leave within the planning tool.
Day to day management of the Customer Service Portal.
**Qualifications/Experience**:
Strong customer service skills
Strong organisational and communication skills.
Previous experience using SAP is desirable
Proficient in Office 365
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