Vehicle Damage Assessor
3 days ago
AD Williams is the UK’s 6th largest accident repair group. Employing over 260 colleagues, across 14 sites, repairing over 24,000 vehicles per year. Our mission is “Getting you back on the road - fast”.
We have exciting career opportunities from our apprenticeship programme through to our intention to promote from within wherever possible. We want to encourage passionate people to reach their potential in an enjoyable and supportive environment.
We offer competitive remuneration packages, including, a health cashback plan and a discount scheme covering restaurants, grocery shopping, days out and much more.
This role can be completed remotely, have a desk on one of our sites, or work in a hybrid manner. If it is remote there will be a requirement to travel to our sites from time to time.
This is a rare opportunity to join our Central VDA team, supporting our sites with initial estimates.
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Main accountabilities: *
- Accurately and professionally assess a wide range of vehicles
- Calculate costings and the time required to complete all necessary repairs
- Creating estimates for vehicles that go through the Bodyshop using Audatex
- Negotiate estimates and discuss claim related issues with engineers when required
- Record all estimate / repair information on the Autoflow system
- Provide customers with estimates according to guidelines, including price and time
- Ensuring customer satisfaction scores are maintained
- Communicate with customers to provide repair information and an indication of completion time
- Compile all relevant information and complete supporting documentation
- Able to keep up to date with complex and technical product information
- Invoicing and assisting with administration
- Assist other team members as and when required
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Key skills: *
- ATA qualification desirable
- Planning and organisational skills
- Customer service skills - experience of delivery high quality service to customers
- Team player
- Strong communication skills
- PC literate
**Salary**: Up to £40,000.00 per year
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