Head of User Experience

Date Posted: 24/01/2025

Location: London

**Job Type**: Full time

**Who are Just?**

a FTSE 250 Financial Services company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £4bn of assets.

We are a purpose driven company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

**Purpose**

As the Head of UX, you will lead the charge in designing market defining, intuitive, engaging, and impactful user experiences that address the unique needs of future retirees. You’ll shape the vision for UX across the business, blending strategic leadership with hands-on design expertise. Working within the product team and in close collaboration with technology, and marketing teams, you will ensure every touchpoint of our digital retirement proposition resonates with our users.

**About the role**:

- Develop and execute the UX strategy aligned with business goals, focusing on the needs of target users.
- Define and communicate a vision for exceptional user experiences across all digital touchpoints.
- Drive a research-led approach to understand the behaviours, needs, and challenges target users.
- Ensure research findings are actionable and integrated into product and design decisions.
- Advocate for continuous user testing and iterative improvements based on data insights.
- Influence and contribute to roadmap prioritisation, ensuring user needs are addressed.
- Act as the primary UX representative in leadership meetings, presenting strategies, insights, and progress
- Ensure all UX/UI designs meet high standards of usability, accessibility, and visual consistency.
- Foster a culture of innovation by exploring emerging technologies, trends, and design practices.
- Maintain, and evolve a scalable design system that supports consistency across all digital products.
- Define and refine UX processes to improve efficiency and collaboration.
- Establish KPIs to measure the success of UX initiatives and ensure continuous improvement.

**Skills and Experience**
- Strong portfolio showcasing user-centred design work, including wireframes, prototypes, and customer journey maps.
- 4+ years of experience in senior UX design or related roles.
- Proficiency in design tools such as Figma, Sketch, or Adobe Creative Suite
- A customer-focused self-starter
- Understanding of UX research methodologies and data-driven design principles
- Strong communication and relationship building skills
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

**Company Benefits**
- A Competitive Salary, Pension Scheme and Life Assurance
- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets
- Opportunity to progress within your career both in-role and within the company
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits available to you via our Online Benefits Portal
- Plus, several additional purchase options available for you and your loved ones