Customer Service Advisor

2 weeks ago

Doncaster, United Kingdom Next PLC Full time

Join the Customer Service Dream Team - Armthorpe, Doncaster (DN3 3FQ) - £12.39 per hour (plus £1 per hour weekend premium)* - Quarterly bonus and enhanced pay rates available and achievable - Start date: 6th October (3 weeks paid training Monday-Friday) - Shifts: 11 am - 9 pm, 4 days on 4 days off, 33.25 hours p/w (with flex up hours)** *Upon successful completion of your probationary period, there is a possibility to receive a performance-related quarterly bonus of up to 20%. Additionally, Advisors who consistently meet KPI targets have the opportunity for an enhanced pay. **About the role** Customer service - we all need it at some point, and let’s face it, we’ve all complained when a company doesn’t quite hit the mark when we need them most At NEXT we want to deliver not just good service, but exceptional service that wows Ticking boxes? Not our style. We go above and beyond because our customers deserve nothing less than exceptional **A day in the life of our Advisors** As a NEXT representative, you’ll be the friendly voice of NEXT whenever our customers contact us. From helping with faulty goods and incorrect items to sorting billing issues and returns, you’ll handle a variety of queries. Your goal? To resolve everything. It’s about taking ownership from start to finish - as we’re passionate about getting it right every time Of course, there are targets to meet - things like the number of contacts per hour. However the majority of your bonus relates to you resolving the customer's query. But what really matters is that you’ll customise every conversation to the customer on the other end, offering them the best options to solve their issue. Some calls will be tricky - after all, not everyone’s calling to say, "Thanks for delivering my parcel" But if you’re resilient and genuinely eager to help, you’ll thrive in this role. **How we support you** We’re not expecting you to have it all figured out from day one - we’re all about helping you grow That’s why we offer three weeks of full-time paid training, plus ongoing coaching to support you. No call centre experience? No problem We know there are tons of amazing transferable skills from retail, hospitality, and care roles that’ll set you up for success. We’ve got your back **What's NEXT?** **Additional information** **During our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees Next is proud to be a Disability Confident Employer (Level 2). We’re committed to building an inclusive, inspiring workplace where everyone feels respected, valued, and a true sense of belonging. Our aim is to support every individual to reach their full potential, whoever they are. If you have any questions about our commitment to diversity and inclusion, please feel free to contact our friendly recruitment team at 0333 777 8166 **Job Types**: Part-time, Permanent Pay: £12.39 per hour **Benefits**: - Employee discount - Free parking - On-site parking **Experience**: - Customer Service: 1 year (required) Work Location: In person

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