Customer Service Advisor

7 hours ago


Swinton, United Kingdom Proactive Personnel Ltd Full time

**Job description** Proactive Personnel are currently recruiting for customer service advisor's for an online retail company based in Swinton. They are market leaders in their field and they are looking for 2 people to join the team.

Purpose:
Customer Service Job Duties:

- Use different systems to resolve issues and log customer queries across multiple sales channels
- Accurately records and logs interaction with customers and updates account information with correct details
- Keeps sensitive information and financial records private and confidential
- Works with management to maintain best practices for efficient communication with customers
- Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers
- Address customer questions about new products, services, promotions on sales
- Meets regularly with team manager to give feedback to help improve customer service culture, response time and tools to improve staff experience
- Contributes to bottom lines sales by increasing customer satisfaction
- Complete tasks in-line with company needs

Customer Service Skills and Qualifications:
Good Communication Skill Ability to Work in Fast-Paced Environment

Customer Service Support Experience Attention to Detail

Able to Work as a Team Problem-Solver
- 1 years experience of working in a customer service environment
- E-commerce experience would be an advantage

This position is temporary with a look to go permanent next year

Monday - Friday 08:30-17:00, Fridays are WFH

Company laptop provided

£10ph

28 days holiday including BH

Onsite parking

Pension

**Job Types**: Full-time, Temp to perm

Contract length: 4 months

**Salary**: £10.00 per hour

**Benefits**:

- Casual dress
- Free parking
- On-site parking



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