Receptionist - Peterborough
1 week ago
Deal with distressed patients and bereaved relatives frequently. Use the Medway Outpatients patient administration and e-Track systems to answer standard patient queries regarding appointment dates and locations. Answer patient and staff enquiries received via the Switchboard. Assist with the Patient Belongings Service.
Maintain confidentiality, ensuring information is only released to the correct individual(s) and that enquiries are handled strictly in accordance with Information Governance policies. Liaise with volunteers working in the reception areas and staff throughout the hospital. Assist patients, visitors and staff with any additional needs such as availability of wheelchairs and concessionary parking. Liaise with wards/departments/clinics as requested by patients and/or visitors.
Work autonomously, using initiative and informing line manager of any problems/issues on a daily basis. Report and escalate incidents/issues to the IT Service Desk, Brookfields Service Desk, Security Staff, Site Service Managers or Line Manager, when required. Adopt a flexible approach to hours of work as this post will involve shift and weekend work. Adopt a flexible approach in providing cover in the absence of team members, i.e.
annual leave and sickness leave. Be aware of Trust policies, particularly in respect of visiting times and flowers so as to provide information if requested. To be conversant with all duties, covering for annual leave and sickness as may be required. Keep the reception areas clean and tidy, patient forms readily stocked, and patient information is available at all times.
To assist other members of the Patient Experience workstream, when necessary, completing administration tasks including data entry, copy typing and assisting with the ordering of Friends and Family feedback forms for all service areas and assisting with improving the response rate for FFT where necessary. Ensure personal safety is given priority at all times. Wear a Trust ID badge at all times and access to door codes and keys to offices will remain confidential. Keep valuables and equipment secure at all times and when leaving.
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He Administrator and Receptionist
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Peterborough, United Kingdom Delta Hotels by Marriott Peterborough Full timeA premier hotel in Peterborough seeks a part-time Leisure Club Receptionist to provide friendly service at the reception area. Responsibilities include managing check-ins, providing information about club facilities, and supporting the leisure team with tasks. Candidates should have excellent communication skills and a customer-service focus. Flexible...
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Leisure Club Receptionist — Part-Time
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Peterborough, United Kingdom Delta Hotels by Marriott Peterborough Full timePart time - 20 hours per week About Us At Delta Hotels by Marriott Peterborough, our Leisure Club offers guests a premium fitness and relaxation experience. We’re looking for a friendly, energetic, and customer-focused Leisure Club Receptionist to be the welcoming face of our club. Key Responsibilities Greet guests and members with warmth and...
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Peterborough, United Kingdom Taskmaster Resources LTD Full time**Receptionist** **Taskmaster are currently recruiting for an Receptionist for our client based in the Peterborough area.** **Skills required for the Receptionist role are**: - **Excellent spoken and written English.**: - **Knowledge in the use of Microsoft Outlook packages.**: - **Customer service experience.**: - **Excellent communication skills...
