Receptionist

2 weeks ago

Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

Key Responsibilities To provide a warm welcome to all patients and relatives who are in contact with the department. Promote effective customer-focused communication with patients and service users by both telephone and face to face. To assist with the confidential management of all types of patient records. Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists.

Check for special case indicators on the national data base and add appropriately on to patient records. Ensure all relevant information is obtained to enable accurate data entry supporting the Trusts Policies. All information should be accurately recorded with particular regard to ensuring no duplicate patient registrations are made. Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics.

Make appointments as required for patients needing follow up in ED and outpatient clinics. Ensure completed ED patient notes are scanned accurately and filed appropriately. Receive, sort and distribute post delivered to the department. Ensure relevant procedures are followed in the event of system down times.

Deal with enquires regarding the whereabouts of patients and where necessary giving reasons for any delays in the department. To liaise with ambulance personnel and relatives to ensure you capture and input all appropriate information. Outside core working hours or in the absence of the Administration and Performance Manager and Emergency Department Supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff to attempt to find cover. If unable to do so contact Clinical Site Manager/ Night Matron.

The post holder will give relevant assistance and training as and when required to support all colleagues. To support the development and implementation of new policies and procedures within the department. Be familiar with the Major Incident Procedures, with particular regard to setting up the ED reception desk and documentation in the event of a major incident being called. Be prepared to be called in at short notice in the event of a major incident.

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