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Customer Representative

2 weeks ago

Leeds, United Kingdom ACIA CONSULTING LTD Full time

As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Utilize effective phone etiquette to ensure positive customer interactions
- Collaborate with cross-functional teams to address customer needs

**Qualifications**:

- Excellent verbal and written communication skills in both languages
- Strong problem-solving and analytical skills
- Ability to multitask and prioritize tasks effectively
- Previous customer service experience is preferred but not required
- Ability to adapt to changing customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

**Salary**: From £25,249.43 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Leeds (preferred)

Work Location: In person