Customer Care Coordinator
2 weeks ago
**Customer Care Coordinator - Lancaster - Permanent - £25,000+**
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Lancashire area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
This position is a full time role based in the office with the opportunity of 1 day WFH after probationary period.
Hours are 8:30 - 17:00 and 16:30 finish on a Friday.
Training will be provided
**Duties**
- Reporting to the Head of department and Customer Care Office Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Processing
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
**What are they looking for**
- Experience working within the Construction industry is desirable but not essential.
- Experience using CRM systems and inputting data in an office-based setting is essential.
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: WS2038
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