Customer Support Co-ordinator

2 weeks ago

Barnsley, United Kingdom LNS Turbo UK Ltd Full time

The Customer Support Co-ordinator will assist the Service Manager UK to satisfy the needs of customers in relation to organising and providing after sales service, repairs, and spares provision, liaising with other departments as necessary along with installations and service on all LNS products as required, to the satisfaction of the customer and LNS Turbo UK Ltd as a company.

1. With regard to the CRM system ensure the following:

- All customer details kept up to date
- All LNS product assets are kept up to date
- Scheduling of service engineers
- Closure of service interventions

2. Dealing with and closing of spares orders:

- Organising of courier collections for spares orders
- Invoicing of spares orders

3. With regard to service work:

- Scheduling work and instructing service engineers
- Liaise with customer for organisation of service intervention
- Invoicing of servicing interventions
- Ensure all the required paperwork is supplied to the customer before any visit

4. Ensuring all recorded quality problems are reported to the quality manager.

5. Responsibility for return from customer or warranty/other parts that have failed (using Return Authorisation or other designated process).

6. Address as soon as possible after notification any customer dissatisfaction related to delivery and after sales service, establishing the cause of problems and ensuring a speedy and efficient resolution, albeit by help over the telephone or by delegation to appropriate field staff. Note: communication with customer is crucial, within set/promised timescales (max 24 hours), even if customer cannot be given full answers required at that stage.

7. All the above at customer site, in line with company procedures, and as determined by Service Manager in Barnsley facility.

8. The above to be carried out cost-effectively and with due regard to customer satisfaction.

9. To attend training organised by the company in-house or off-site.

10. To maintain confidentiality regarding all company matters such as finances, manufacturing, products and designs.

11. At all times to present the professional image the company strives to maintain, ensuring that you act as a worthy ambassador for the company.

12. Maintain confidentially regarding all company matters at all times.

13. All duties to be carried out utilising safe working methods and appropriate PPE, with due regard to the Health and Safety, COSHH and other relevant legislation.

The above statements reflect the general details necessary to describe the principal functions of the job and is not intended as detailed descriptions of all work requirements that may be inherent in the job.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location

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