Customer Service Centre Agent

**Country**:
United Kingdom
**Location**:
Carrier Bracknell, Max House, Western Road, Bracknell, Berkshire, RG12 1QP, UK

**Role**: Customer Service Centre Agent

**Location**:Bracknell

**Contract type**:Permanent

**Why Carrier?**

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solu tions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything

**Your role**

The role is a part of Carrier's company - **SLD Pumps & Power** which is one of the UK's leading suppliers of pumps and generator rental equipment. Currently we are looking for a Customer Service Centre Agent who will be providing administrative and sales support in our depot in Bracknell.

**As a Customer Service Centre Agent you will be responsible for**:

- Creating and managing of enquiries from both existing and new clients and recording information regarding customers account and the equipment required.
- Providing a high level of sales support by ensuring all enquiries are responded to in an efficient, professional and timely manner.
- Opening up new customer/supplier accounts through Carrier Portals & completing MK Denial process.
- Generating hire & sales quotations.
- Processing customer sales/hire purchase orders whilst liaising with depots/rehire partners on availability of equipment. Organizing transport in line with customers timelines.
- Communicating with the customer to ensure they are satisfied with the items they have on hire, PO management, other opportunities with the customer.
- Processing any equipment exchanges, off hires and ensuring any losses/damages are reported to the customer following our processes & timelines. Following our scrap/disposal process for these.
- Dealing with managing and resolving invoice queries including processing suspension requests.
- Running & checking pre-invoice reports ahead of month end to capture and resolve any anomalies.
- On-hire and off-hire documentation, processes and procedures, including the allocation of equipment and the production and delivery of despatch notes.
- Raising purchase order for company CAPEX.
- Following all quality process and prepare/participate on all external and internal quality audits.
- Promoting all group USP’s to the customer base.
- Contributing to the budget & sales strategy.
- Identifying opportunities, producing leads and booking appointments for the sales team.
- Researching and developing specific industry sectors.
- Managing a database to high level of accuracy to ensure targeted marketing activity can take place.
- Liaising effectively with all departments within Carrier Rental Systems to ensure customer requirements are met (100% Client Satisfaction).

**Who we're looking for**

To be successful in the role, you have to:

- Have previous administrative / sales experience (ideally in Rental Sector)
- Have proactive approach focused on customers
- Be communicative with excellent telephone manner,
- Have very good command of MS Office,
- Be self motivated, open for development;
- Have great time management and organizational skills.

**What we offer**
- Generous pension scheme
- Stable working hours from Monday to Friday (8-5pm)
- Paid sick leave
- 25 days of holidays + bank holidays
- Necessary trainings

**Your journey with us**

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

- Initial call with our sourcing/recruitment team
- Interview with the Manager

**Our commitment to you**

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity