Trainee Service Advisor

5 days ago

Dartford, United Kingdom Claremont Motor Engineers Ltd Full time

Working as a Service Advisor within a busy independent dealership, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.

Your Responsibilities:

- Responding positively to customer telephone enquiries relating to service and repairs.
- Chasing work to ensure the vehicle will be ready at the time agreed and advising as necessary.
- Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Able to use 1 link platform
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Liaising with Service Manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explains the content to customers.
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary

Your Abilities and Skills:

- Experience gained from within the motor trade would be an advantage
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills to develop and maintain working relationships
- The ability to work as part of a team to deliver excellent customer service
- A flexible approach to time-keeping so customer satisfaction can always be ensured.
- Systematic and organised; pays attention to the finer details.
- Have an honest, respectful and diligent approach to work with a strong sense of integrity
- Confident user of computers and a working knowledge and understanding of Sage software would be an advantage
- A full and valid UK driving licence is essential

**Job Types**: Full-time, Permanent

Pay: £15,000.00-£18,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Referral programme

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- Motor Vehicle Service Advisors: 2 years (required)
- service advisor: 1 year (required)

Work Location: In person

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